At a Glance
- Tasks: Support customer service by analysing data and providing actionable insights.
- Company: Join Howard Tenens, a leader in logistics with a focus on values and teamwork.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Collaborative team atmosphere with opportunities for growth and learning.
- Why this job: Dive into data, enhance customer experiences, and drive meaningful change.
- Qualifications: Strong MS Office skills and experience with BI tools; analytical mindset required.
The predicted salary is between 30000 - 40000 £ per year.
Howard Tenens are currently looking to recruit a Business Support Manager to work closely with our Contract Manager and Customer Experience Manager. Ideally, the candidate will be based in the Midlands and will travel to HT sites including our sites at Pineham and Redditch. This is an exciting opportunity for someone to support the delivery of excellent customer service, through the provision of information and data that can be used internally and externally to support operational decisions, costs and initiatives, aligned with Contractual expectations and Howard Tenens Values.
This role is ideal for someone who is curious about data, enjoys working with detail, and wants to understand how information is turned into meaningful insight. You’ll work with real data sets and tools, building strong foundations in data quality, structure, and governance while learning how analysts turn questions into answers. You’ll collaborate closely with the wider team, supporting day‑to‑day data activities, resolving data issues, and helping ensure information is accurate, timely, and fit for purpose. Where needed, you’ll also assist with ongoing data support and reporting requests, gaining exposure to live environments and stakeholder needs.
What you’ll do:
- Monitor KPIs and performance metrics to assess business and contractual performance
- Translate data into clear, reliable, actionable management information with strong operational context
- Create and support the presentation of Management Information across the customer account, identifying trends and opportunities for continuous improvement.
- Assist in the design and implementation of efficient and compliant data collection systems ensuring data quality and integrity
- Identify risks and improvement opportunities
- Develop and implement effective internal performance management metrics and systems, working in consultation with multiple stakeholders across the business, including, but not limited to commercial, operations, finance and safety
- Identify areas to increase efficiency and optimise data collection processes by automating data workflows and building efficient data pipelines
- Analyse customer feedback and performance data with the Customer Experience Manager to identify and drive service improvements
- Engage directly with operational users to understand reported data issues and new requests, support resolution activities, and build trusted working relationships.
What we’re looking for:
- Proven advanced MS Office skills
- Use of modern BI tools (Power BI, Quick Suite, Cognos)
- Experience and knowledge of working in a fast paced target driven environment
- An understanding of distribution and warehouse operations & systems and how the data aligns to those environments would be desirable
- Good analytical skills with the ability to interpret contractual data and trend analysis, and convert into meaningful, effective Management Information.
- Detail focused but with the ability to see the bigger picture
- Ability to work on your own initiative to agreed timescales, but also within a team environment when required
- A structured, organised approach to tasks with attention to detail
- Effective communication and interpersonal skills, with the ability to articulate outputs to technical and non-technical audiences.
- Strong organisational skills with the ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Business Support Manager employer: Howard Tenens
Howard Tenens is an exceptional employer that values collaboration, innovation, and employee development. Located in the Midlands, our work culture fosters a supportive environment where you can thrive while contributing to excellent customer service through data-driven insights. With opportunities for professional growth and a commitment to maintaining high standards of data quality, you'll find meaningful and rewarding employment here.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Howard Tenens. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show us you’re not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 3
Practice your data storytelling skills. We want to see how you can turn numbers into narratives that drive decisions. Bring examples of how you've done this before!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Business Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Business Support Manager role. Highlight your experience with data analysis, customer service, and any relevant tools like Power BI. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background makes you a perfect fit. Don't forget to mention your curiosity about data and how you can contribute to our team.
Showcase Your Analytical Skills:Since this role involves a lot of data interpretation, make sure to include examples of how you've successfully analysed data in the past. We love seeing how you've turned numbers into actionable insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Howard Tenens
✨Know Your Data
Since the role involves working closely with data, make sure you brush up on your analytical skills. Familiarise yourself with key performance indicators (KPIs) and how they relate to business performance. Be ready to discuss how you've used data in past roles to drive improvements or make decisions.
✨Showcase Your Communication Skills
This position requires effective communication with both technical and non-technical audiences. Prepare examples of how you've successfully communicated complex information in a clear and concise manner. Think about times when you’ve had to present data insights to different stakeholders.
✨Demonstrate Your Curiosity
The job description highlights a curiosity about data. During the interview, express your eagerness to learn and understand how data can be transformed into actionable insights. Share instances where your curiosity led to discovering new opportunities or solving problems.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle data-related challenges. Think of specific scenarios where you identified risks or improvement opportunities in data processes. Be ready to explain your thought process and the outcomes of your actions.
