Business Analyst

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The Business Analyst plays a critical role in ensuring that the firm’s technology and process solutions are aligned with the operational and strategic needs of the legal teams and business services functions. This role is responsible for analysing business requirements, mapping processes, and supporting the delivery of technology initiatives and change that enhance efficiency, service quality, and colleague experience across the firm.

Acting as a trusted advisor between IT and the wider business, the Business Analyst ensures that new solutions, system enhancements, and change initiatives are informed by a deep understanding of colleague needs and legal workflows. The role requires strong analytical capabilities, excellent communication skills, and an ability to translate complex requirements into actionable recommendations. The Business Analyst is positioned to maintain close collaboration with colleagues, gather meaningful insights, and support technology adoption in a flexible and engaging way.

Main responsibilities

• Working closely with legal and business teams to understand challenges and identify opportunities to improve processes, systems and ways of working.
• Gathering and documenting business requirements and translating stakeholder needs into practical technology solutions.
• Analysing and redesigning workflows to improve efficiency, user experience and service delivery.
• Supporting technology and change initiatives throughout the project lifecycle, from discovery through to implementation.
• Facilitating workshops, stakeholder meetings and User Acceptance Testing (UAT) activities.
• Building strong relationships across the firm and acting as a key link between business and technology teams.
• Using data and insight to identify trends, measure outcomes and support continuous improvement initiatives.
• Helping maximise the value of key legal technology platforms, including iManage, Elite 3E, document automation and time recording systems.
• Maintaining accurate documentation, including process maps, business requirements and analysis artefacts.
• Supporting the evaluation and implementation of artificial intelligence technologies, including large language models (LLMs), generative AI, machine learning concepts and practical AI delivery mythologies.
• Identifying opportunities for AI adoption and assessing the associate risks and operational impacts, ensuring solutions align with business objectives, regulatory requirements and evolving market expectations.
• Supporting change management and user adoption activities by embedding new technologies into business processes, delivering training and maintaining stakeholder engagement throughout the technology lifecycle.

About you

Ideally, you will be able to demonstrate:

• Proven experience as a Business Analyst within a law firm, professional services environment, or similarly complex organisations.
• Experience gathering, analysing and documenting business requirements, process mapping and supporting technology-driven initiatives.
• A strong understanding of legal workflows, business processes and legal technology platforms such as iManage, Elite 3E, document and time recording systems.
• Strong analytical and problem-solving abilities, with a focus on process improvement and service enhancement.
• Experience working collaboratively across business teams, technology functions and third-party suppliers.
• An understanding of data protection, confidentiality and compliance requirements within a professional services environment.
• Business analysis certifications (e.g., IIBA, BCS) are desirable.
• Experience mentoring or supporting less experienced Business Analyst colleagues
• A strong attention to detail and commitment to delivering high‑quality analysis and documentation.
• A recognised Business Analysis certification (such as a BCS or IIBA) would be advantageous.

We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds and identities, and we’re committed to ensuring that our recruitment process is fair, transparent, and accessible to all.

We understand that every candidate’s needs are different If there’s anything we can do to make your application journey more comfortable— whether for interviews, assessments, or onboarding—please let us know. We’ll work with you to remove any barriers and ensure our recruitment process is comfortable for you.