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- Tasks: Coordinate aftersales support, schedule engineers, and manage service documentation.
- Company: Join a respected leader in the recycling and heavy machinery sector.
- Benefits: Enjoy competitive salary, 22 days holiday, pension scheme, and group benefits.
- Why this job: Be part of a dynamic team making a positive impact in recycling.
- Qualifications: 2 years in a customer-focused role; IT skills required.
- Other info: Full UK driving licence needed; Monday to Friday work hours.
The predicted salary is between 30000 - 42000 £ per year.
Service Coordinator – Recycling Division Howard James Recruitment is delighted to be partnering with a highly respected organisation in the recycling and heavy machinery sector to recruit an experienced Service Coordinator. This is a fantastic opportunity for a motivated and organised individual to join a busy service team, where you will play a vital role in ensuring customers receive exceptional aftersales support. We are particularly keen to hear from candidates with experience in sectors such as construction/plant, agriculture, recycling, or crushing/aggregates — but we welcome applications from anyone with strong transferable service coordination skills. The Role * Act as the first point of contact for aftersales queries via phone and email * Schedule engineers for breakdowns, servicing, PDIs, and stock inspections * Organise hire and demonstration calendars, including hire agreements and transport * Create and maintain service jobs in IBCOS GOLD, ensuring accurate customer and machinery details * Ensure timely and accurate invoicing, job processing, and time approvals * Prepare and follow up on service quotes with customers * Liaise with the parts department regarding availability, ETAs, and allocation * Keep service WIP (Work in Progress) updated with clear notes * Manage build sheets and tagging for stock, sold, and demo machinery * File service documentation including job cards, PDI reports, and compliance records * General administrative support and other duties relevant to the position About You * Minimum 2 years’ experience in a service or customer-focused role * IT literate, confident with Microsoft Word, Excel, and Outlook (IBCOS Gold experience desirable) * Excellent interpersonal skills and telephone manner * Able to present information confidently to management, both verbally and in writing * A proactive team player with a can-do attitude * Full UK driving licence Package & Benefits * Competitive salary (dependent on experience) * 22 days’ holiday plus Bank Holidays * Pension scheme and group benefits package (including death in service cover) * 40 hours per week, generally Monday–Friday 08:00–17:00 (1 hour unpaid lunch) If you are organised, customer-focused, and thrive in a fast-paced service environment, we’d love to hear from you. Apply today through Howard James Recruitment
Service Coordinator - Recycling employer: Howard James Recruitment Consultancy Ltd
Contact Detail:
Howard James Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - Recycling
✨Tip Number 1
Familiarise yourself with the recycling and heavy machinery sector. Understanding industry-specific terminology and trends can give you an edge during interviews, showing your genuine interest in the field.
✨Tip Number 2
Network with professionals in the recycling and service coordination sectors. Attend relevant industry events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience in customer service roles. Think of specific examples where you've successfully managed customer queries or coordinated services, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Research IBCOS GOLD software if you're not already familiar with it. Being able to speak about your willingness to learn or any similar software experience can show your adaptability and readiness for the role.
We think you need these skills to ace Service Coordinator - Recycling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service coordination, especially in sectors like recycling, construction, or agriculture. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your ability to manage multiple tasks efficiently. Mention specific examples of how you've successfully handled aftersales queries or coordinated services in previous roles.
Highlight IT Proficiency: Since the role requires IT literacy, particularly with Microsoft Word, Excel, and Outlook, make sure to mention any relevant software experience. If you have experience with IBCOS Gold, be sure to include that as well.
Showcase Interpersonal Skills: In your application, emphasise your excellent interpersonal skills and telephone manner. Provide examples of how you've effectively communicated with customers and team members in past positions.
How to prepare for a job interview at Howard James Recruitment Consultancy Ltd
✨Know the Company and Industry
Before your interview, take some time to research the recycling and heavy machinery sector. Understanding the company's position within the industry and its competitors will help you answer questions more effectively and show your genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in service coordination or customer-focused roles, especially in sectors like construction, agriculture, or recycling. Be ready to provide specific examples of how you've successfully managed similar tasks.
✨Demonstrate Your IT Skills
Since the role requires proficiency in Microsoft Word, Excel, and Outlook, be prepared to discuss your experience with these tools. If you have experience with IBCOS GOLD, mention it, as it could set you apart from other candidates.
✨Showcase Your Communication Skills
As a Service Coordinator, you'll need excellent interpersonal skills. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider preparing a few scenarios where you successfully communicated with customers or team members to resolve issues.
