Customer Service Representative (Level 1) Location: Knutsford, Cheshire (Office Based) Hours: 40 hours per week on a rotating shift pattern Howard James Recruitment are recruiting for a Customer Service Representative to join a growing technology business providing services to large enterprise customers across multiple sectors. This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional service to clients. You will act as a key point of contact for customers, helping to ensure the smooth operation of a cloud-based platform while supporting incident resolution, service requests and ongoing service improvements. Benefits * 28 days holiday including bank holidays * Ongoing training and development * Career progression opportunities * Exposure to enterprise-level technology environments Key Responsibilities * Act as the first point of contact for customer enquiries and support requests * Provide a high level of customer service and regular client updates * Monitor platform performance using system monitoring tools * Identify, log and resolve incidents in a timely manner * Escalate complex issues to specialist teams where required * Process and manage customer service requests in line with agreed service levels * Investigate recurring issues and assist with root cause analysis * Maintain accurate records and contribute to internal knowledge bases * Liaise with internal departments to ensure customer requirements are met * Build positive relationships with customers and stakeholders * Support continuous improvement initiatives across service delivery * Work collaboratively with colleagues to achieve team objectives Skills & Experience * Previous experience within a customer service, service desk, helpdesk or support environment * Excellent verbal and written communication skills * Strong problem-solving and troubleshooting abilities * Proactive approach with strong attention to detail * Ability to prioritise workload and work independently * Comfortable working in a fast-paced operational environment * Strong team player with a collaborative attitude * Experience within a SaaS, technology or IT services environment would be advantageous * Knowledge of incident management and problem management processes is desirable * Exposure to Microsoft Azure or cloud-based platforms would be beneficial Additional Information * Occasional out-of-hours support may be required for critical incidents * Full training will be provided * Applicants must be able to work the rotating shift pattern detailed above If you are passionate about customer service and enjoy working within a technology-driven environment, we would love to hear from you
Contact Details:
Howard James Recruitment Consultancy Ltd Recruitment Team
