2nd Line Technical Support Engineer Location: Knutsford, Cheshire Salary: Competitive + Benefits Job Type: Full Time, Permanent Howard James Recruitment are recruiting for an experienced 2nd Line Technical Support Engineer to join a growing technology business based in Knutsford. This is an excellent opportunity for a technically minded IT professional with a strong background in enterprise infrastructure support. Working as part of a specialist team, you will diagnose and resolve complex technical issues, maintain critical systems, and deliver a first-class support experience. We are looking for a proactive, self-motivated individual who takes ownership of problems, thrives in a fast-paced environment, and is driven by continuous improvement. Key Responsibilities * Investigate, diagnose and resolve 2nd Line technical support issues within agreed service levels. * Troubleshoot server, network and infrastructure issues, performing root cause analysis and implementing preventative measures. * Perform system installations, configurations, maintenance and upgrades across hybrid cloud and on-premise environments. * Monitor infrastructure performance, identifying opportunities for optimisation and ensuring systems meet agreed service standards. * Support infrastructure automation tools, CI/CD environments and deployment processes. * Maintain accurate technical documentation, operational procedures and knowledge base articles. * Communicate effectively with customers, providing timely updates and ensuring a high standard of service throughout. * Collaborate with internal teams to achieve timely resolutions, escalating complex issues where appropriate. Skills & Experience Required * Minimum 2 years' experience supporting enterprise IT infrastructure in a technical support role. * Proven commercial experience with Microsoft Azure environments. * Strong Linux administration and troubleshooting skills. * Solid knowledge of Windows Server (2012–2019), RedHat Linux, Microsoft SQL Server, Active Directory and networking technologies. * Experience working within SLA-driven environments using ticket management systems. * Familiarity with container platforms (Docker/Kubernetes) and scripting languages such as PowerShell, Python or Bash. Desirable Skills * Exposure to Infrastructure as Code tools such as Terraform or Ansible. * Understanding of CI/CD methodologies and deployment pipelines. * Professional certifications such as ITIL Foundation or Microsoft Azure. * Degree in Computer Science, Information Systems or a related discipline. What's on Offer? * A role within a growing and innovative technology business. * Exposure to modern cloud, infrastructure and automation technologies. * Ongoing training and genuine opportunities for career progression. * A supportive, collaborative working environment. To apply, please submit your CV today. All applications will be handled in the strictest confidence by Howard James Recruitment
Contact Details:
Howard James Recruitment Consultancy Ltd Recruitment Team
