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- Tasks: Manage accounts in arrears and support customers with repayment solutions.
- Company: Growing financial services organisation with a supportive culture.
- Benefits: Permanent full-time role, employee benefits, and ongoing training opportunities.
- Other info: Collaborative environment with excellent career growth potential.
- Why this job: Make a real impact in collections while developing your career in finance.
- Qualifications: Experience in credit control or collections and strong analytical skills.
We are recruiting for an experienced Credit Control Officer to join a growing financial services organisation. This is an excellent opportunity for a proactive and organised individual to take ownership of arrears management, collections activity, and debt recovery processes within a supportive and professional environment.
The successful candidate will play a key role in reducing delinquency, improving collections performance, and maintaining the quality of the loan portfolio, whilst ensuring customers are treated fairly and in line with regulatory standards.
Key Responsibilities
- Manage accounts in arrears from initial contact through to resolution
- Carry out proactive outbound collections activity via telephone, email, and written communication
- Negotiate repayment arrangements and support customers in finding sustainable solutions
- Monitor and manage overdue accounts, ensuring timely follow-up on outstanding balances
- Analyse debtor and collections reports to identify trends and escalate concerns where required
- Maintain accurate records of all customer interactions and payment activity using internal systems
- Reconcile accounts and process incoming payments across multiple channels
- Work closely with internal departments to resolve account discrepancies and queries
- Support continuous improvement initiatives across credit control and collections processes
- Produce performance and collections-related reporting as required
Requirements
- Previous experience within credit control, collections, recoveries, or arrears management
- Experience within financial services, banking, lending, or a regulated environment would be advantageous
- Strong analytical skills with the ability to interpret financial information accurately
- Confident using Microsoft 365, including Excel, along with CRM or financial systems
- Excellent communication and negotiation skills with a professional and customer-focused approach
- Highly organised with strong attention to detail and accuracy
- Ability to work independently and manage workload effectively
What’s on Offer
- Permanent full-time opportunity
- Supportive and collaborative working environment
- Opportunity to develop within a growing finance function
- Employee benefits package
- Ongoing training and career development opportunities
If you are an experienced credit control or collections professional looking for your next opportunity within a professional financial services environment, we would love to hear from you.
Credit Controller in Derby employer: Howard James Recruitment Consultancy Ltd
Contact Detail:
Howard James Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Credit Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of credit control processes and be ready to discuss how you've successfully managed arrears in the past. We want you to showcase your analytical skills and customer-focused approach.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our supportive and collaborative environment.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Remind them why you’re the perfect fit for the Credit Control Officer role and express your enthusiasm for the opportunity.
We think you need these skills to ace Credit Controller in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control, collections, and any relevant financial services background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've successfully managed arrears or improved collections performance in the past.
Show Off Your Analytical Skills: Since strong analytical skills are key for this role, make sure to mention any experience you have with interpreting financial information or analysing debtor reports. We love seeing how you can spot trends and take action!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our supportive and professional environment!
How to prepare for a job interview at Howard James Recruitment Consultancy Ltd
✨Know Your Numbers
Brush up on your financial knowledge, especially around credit control metrics. Be ready to discuss how you've managed accounts in arrears and the strategies you've used to improve collections performance.
✨Showcase Your Communication Skills
Since this role involves a lot of negotiation and customer interaction, prepare examples that highlight your excellent communication skills. Think about times when you successfully resolved disputes or helped customers find sustainable repayment solutions.
✨Demonstrate Analytical Thinking
Be prepared to talk about how you've analysed debtor reports in the past. Share specific instances where your analytical skills led to identifying trends or resolving issues, as this will show your ability to interpret financial information accurately.
✨Familiarise Yourself with Tools
Make sure you're comfortable with Microsoft 365 and any CRM or financial systems mentioned in the job description. If you have experience with specific tools, mention them during the interview to demonstrate your technical proficiency.