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- Tasks: Assist customers in-store and online, manage inventory, and support e-commerce fulfilment.
- Company: Join a fast-growing nursery and baby goods retailer that values its staff and customers.
- Benefits: Enjoy competitive pay, commission opportunities, employee discounts, and flexible working hours.
- Why this job: Be part of a supportive team with great progression potential and a customer-first culture.
- Qualifications: Proactive individuals with good IT skills; sales experience is a plus but not essential.
- Other info: Weekend availability is required; either Saturday or Sunday shifts.
Retail & E-Commerce Assistant – Nursery & Baby Goods Location: Stockport Salary: From £12.50 per hour + Commission Job Type: Full-time / Part-time (Weekend availability required – either Saturday or Sunday) Are you passionate about providing exceptional customer service? Do you enjoy working in a retail and e-commerce environment with a variety of responsibilities? If so, we’d love to hear from you! A well-established and fast-growing nursery and baby goods retailer is looking for a motivated and enthusiastic individual to join their team. This is a fantastic opportunity to be part of a business that truly values its staff and customers, offering flexibility, support, and great progression potential. Key Responsibilities: * Oversee the daily operations within the store and online retail space * Collaborate with management to support business growth * Provide high-quality after-sales care and customer support * Manage inventory and carry out quality control checks * Gain strong product knowledge through training to assist customers confidently * Assist with e-commerce fulfilment including packing and shipping orders * Develop and implement operational processes to enhance efficiency What We\’re Looking For: * Driven, proactive, and highly focused individuals * Confident IT skills * Sales experience preferred but not essential * Professional presentation and excellent communication skills * Ability to work both independently and as part of a team * A customer-first mindset with a friendly, helpful approach Daily Duties Include: * Responding to customer enquiries in-store and online * Working collaboratively with the team to stay informed on new products and services * Helping customers find the perfect product to suit their needs * Delivering exceptional service in line with company policies * Supporting the team with other ad-hoc duties as required Benefits: * Competitive hourly pay * Commission opportunities * Company pension scheme * Employee discount on products * Free on-site parking * Flexible working hours (to be discussed at interview) Please note: This role requires weekend availability – either a Saturday or Sunday shift is essential
Customer Services/ Ecommerce Assistant employer: Howard James Recruitment Consultancy Ltd
Contact Detail:
Howard James Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services/ Ecommerce Assistant
✨Tip Number 1
Familiarise yourself with the nursery and baby goods industry. Understanding the products and trends will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it's not directly related to retail. Being able to demonstrate your ability to handle customer enquiries effectively can set you apart.
✨Tip Number 3
Prepare to discuss how you would manage inventory and fulfil e-commerce orders. Having a clear understanding of these processes will show that you're proactive and ready to contribute from day one.
✨Tip Number 4
Be ready to showcase your IT skills during the interview. Since the role involves online retail, demonstrating your comfort with technology can give you an edge over other candidates.
We think you need these skills to ace Customer Services/ Ecommerce Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and e-commerce. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a retail environment. Mention specific examples of how you've provided exceptional service in the past.
Showcase Your IT Skills: Since confident IT skills are essential for this role, mention any relevant software or tools you are familiar with. If you have experience with e-commerce platforms, be sure to highlight that.
Demonstrate Your Team Spirit: In your application, emphasise your ability to work both independently and as part of a team. Provide examples of how you've collaborated with others to achieve common goals in previous roles.
How to prepare for a job interview at Howard James Recruitment Consultancy Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Product Knowledge
Even if you haven't worked in the nursery and baby goods sector before, do some research on common products and trends. Being able to discuss these confidently will show that you're proactive and eager to learn.
✨Highlight Team Collaboration Skills
Since the role involves working closely with a team, be prepared to discuss how you've successfully collaborated with others in previous jobs. Use specific examples to illustrate your ability to work well in a team environment.
✨Prepare for Weekend Availability Questions
As weekend availability is essential for this role, be ready to discuss your flexibility regarding working hours. If you have any prior commitments, mention them but emphasise your willingness to adapt to the needs of the business.
