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- Tasks: Lead the reception team and manage daily operations at a busy dental practice.
- Company: Join a reputable private dental practice in Birmingham focused on patient care.
- Benefits: Enjoy a competitive hourly rate and opportunities for professional development.
- Why this job: Be part of a dynamic team that values patient focus and career growth.
- Qualifications: Experience in dental reception and strong leadership skills are essential.
- Other info: Full-time role with 37.5 to 40 hours per week, Monday to Friday.
We are looking for a professional and experienced Head Dental Receptionist to join our team and take charge of front desk operations at our dental practice. This role requires excellent organisational skills, a patient-focused approach, and strong leadership to ensure the smooth running of the reception area.
Key Responsibilities:
- Oversee the daily operations of the reception desk, ensuring an efficient and welcoming environment for patients
- Manage appointment scheduling and ensure optimal diary management using Carestack software
- Act as the first point of contact for patients, delivering excellent customer service and handling enquiries professionally
- Maintain accurate records and ensure the smooth processing of patient information
- Lead and support the reception team, providing guidance and training as necessary
- Coordinate with clinical and administrative teams to ensure seamless patient care
- Handle payments, billing enquiries, and insurance processing efficiently
- Ensure compliance with practice policies and procedures
Requirements:
- Previous experience in a dental reception or front desk management role
- Strong proficiency in practice management software, particularly Carestack or similar platforms such as Dentally
- Excellent communication and interpersonal skills, with the ability to manage patient interactions professionally
- Strong organisational skills and the ability to multitask in a busy environment
- Leadership experience, with the ability to supervise and support a reception team
- A keen eye for detail and accuracy in handling patient records and scheduling
- Knowledge of dental treatments and terminology is preferred
What We Offer:
- A competitive hourly rate of £15 - £16 per hour
- A full-time position with 37.5 to 40 hours per week (Monday to Friday)
- A supportive and professional working environment
- Opportunities for professional development and career growth within a reputable dental practice
This is a fantastic opportunity for an experienced Head Dental Receptionist looking to join a dynamic and patient-focused practice. To apply, please submit your CV to or call and ask to speak with Honor.
Head Dental Receptionist employer: Howard Finley Ltd
Contact Detail:
Howard Finley Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Dental Receptionist
✨Tip Number 1
Familiarise yourself with Carestack software, as it's a key requirement for this role. If you haven't used it before, consider watching tutorial videos or reading up on its features to demonstrate your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of dental terminology and treatments. This will not only help you in interviews but also show that you're genuinely interested in the field and capable of handling patient queries effectively.
✨Tip Number 3
Prepare examples of your leadership experience, especially in managing a team or improving reception operations. Being able to share specific instances where you've successfully led a team will set you apart from other candidates.
✨Tip Number 4
Practice your customer service skills by role-playing common scenarios you might encounter at the reception desk. This will help you articulate your approach to patient interactions during the interview, showcasing your professionalism and empathy.
We think you need these skills to ace Head Dental Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dental reception or front desk management. Emphasise your proficiency with practice management software like Carestack and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and patient-focused approach. Mention specific examples of how you've improved reception operations or enhanced patient experiences in previous roles.
Highlight Key Skills: In your application, clearly outline your communication and interpersonal skills. Provide examples of how you've managed patient interactions professionally and handled enquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your documents present a professional image.
How to prepare for a job interview at Howard Finley Ltd
✨Showcase Your Organisational Skills
As a Head Dental Receptionist, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your previous roles where you successfully organised schedules or improved reception operations.
✨Familiarise Yourself with Carestack
Since the practice uses Carestack software, it's crucial to show your proficiency with it or similar platforms. If you have experience, be ready to discuss how you've used it to enhance patient management and scheduling.
✨Emphasise Customer Service Excellence
Being the first point of contact for patients means delivering top-notch customer service. Prepare to share specific instances where you handled patient enquiries or complaints effectively, showcasing your communication skills.
✨Demonstrate Leadership Experience
This role requires leading a team, so highlight your leadership experience. Discuss how you've supported and trained team members in the past, and how you foster a positive work environment.
