At a Glance
- Tasks: Market and let residential properties, ensuring excellent customer service and seamless tenancy progression.
- Company: Join a prestigious estate in Marylebone with a focus on community and customer satisfaction.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a hybrid working model.
- Other info: Dynamic team environment with opportunities for professional growth and regular staff socials.
- Why this job: Make a real impact in the lettings market while developing your sales and negotiation skills.
- Qualifications: Experience in lettings, strong sales skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Residential Lettings Negotiator (6-month Fixed-term Contract) - Marylebone, London
About the role
The Residential Lettings department is responsible for marketing and letting our residential portfolio with the central aim of providing an excellent service to customers from the point of enquiry to move in and increasing income.
The department prepares units for marketing, responds to enquiries, generates viewings, and negotiates offers (internally and with our agents).
The department aims to minimise void periods between tenancies and once an offer is agreed, deliver a seamless tenancy progression process.
The purpose of the Lettings Negotiator is to increase the number of opportunities and in-house transactions, and process offers from our panel of external agents.
Our aim is to minimise costs by reducing the amount of commission paid to external agents, and at all times, to promote the Howard de Walden Estate to new and current customers.
The Lettings Negotiator will follow up new enquiries from prospective new tenants and also current customers, who wish to move within the Estate.
The Lettings Negotiators role also aims to proactively reduce the void times between tenancies, achieve the best possible rent and beneficial terms, and find the most suitable applicant with the best credentials.
What you will do
- Arrange marketing material (floorplans, photos, virtual tours, etc.) for properties once they are handed back from the Residential Management and Projects departments.
Liaise with other internal teams across the company to ensure properties are marketed as soon as possible.
- Ensure CRM systems are up to date - maintain property and customer records.
- Prepare the website listings for properties once vacant, ensuring all legal documentation is available (e. g. EPCs).
- Handle all enquiries in an efficient and professional manner.
- Manage and maintain a database of registered applicants comprising of both current and prospective customers.
- Match available properties with suitable applicants to create opportunities for a new let.
- Generate interest in properties that are coming soon (i. e. properties vacating soon or refurbishments completing soon).
- Arrange and complete viewings with registered applicants.
- Negotiate terms of an offer with interested applicants to secure a new let.
- Prepare and manage initial offer documents for all agreed new lets.
- Prepare all necessary documentation to comply with internal compliance policies and legislation (e. g. AML, Right to Rent, Canopy (reference checks) etc.
- Promote the Estate and the services that we offer (i. e.
G-Network, Marylebone Village Card, in-house residential management team, commercial lettings including Elm Tree etc.) and in general, actively represent the Estate in a positive manner.
- Keep the Head of Residential Lettings updated on all progress and any problems.
- Maintain and update the website to ensure the correct status is displayed for properties and remove properties from the market when a new let has been agreed and finalised.
- Collaborate with other departments in the business to ensure a seamless customer experience is achieved
- Attend and contribute to Agents Meetings.
- If requested, attend, and contribute to working groups (e. g. Digital Strategy, Sustainability, Customer Experience)
What you will need
- Experience, knowledge in the PCL (Prime Central London) lettings market.
- An awareness and knowledge of key legislation affecting residential lettings including the Renters Rights Act (an ARLA qualification is desirable).
- Self-motivation and the ability to use initiative to drive income by increasing deal numbers and rent achieved.
- Strong sales skills, a passion for negotiation and working to and achieving targets.
- Strong customer service skills and the ability to develop excellent relationships with existing and potential customers.
- Ability to think proactively to identify new opportunities.
- Ability to problem and solve and think quickly.
- A commitment and drive to contribute to the wider company.
- Demonstrate highly developed listening, written and oral communication skills.
- Prepare marketing materials and manage website.
- Be a team player and be able to foster relationships with other members of the cross functional team.
Exhibit ability to develop relationships and partner with members of the organisation outside of the cross functional team.
- Strong organisational and time-management skills.
- Health and Safety Legislation knowledge and understanding.
- Strong IT skills including Microsoft Office and Real Estate software packages.
What we offer you
- 25 days holiday per year, plus statutory holidays and 3 discretionary days to cover the Christmas office closure.
- Private medical insurance with Bupa.
- Defined contribution pension scheme with 12.5% employer contributions.
- Life assurance at 7x salary.
- Group income protection scheme.
- Interest free season ticket loan.
- Employee Assistance Programme (EAP) and wellbeing app
- Cycle to work scheme.
- Onsite gym with 7 weekly classes and 2 Wattbikes.
- Monthly chair massages.
- Regular staff socials and an annual company away day.
- Free fruit and breakfast cereals.
- Hybrid working arrangements
155 days in the office per year (pro rata) with minimum of 2 days (not fixed) per week in the office.
- Volunteering opportunities aligned with the Hd WE Community Investment Programme.
Residential Lettings Negotiator (6-month Fixed-term Contract) - Marylebone, London employer: Howard de Walden Estate
At Howard de Walden Estate, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Marylebone, London. Our commitment to employee well-being is reflected in our generous benefits package, including private medical insurance, a robust pension scheme, and opportunities for professional growth through volunteering and team collaboration. Join us to be part of a dynamic team that values innovation, customer service, and a supportive environment, all while enjoying the perks of working in one of London's most desirable locations.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Lettings Negotiator (6-month Fixed-term Contract) - Marylebone, London
✨Get Involved with Local Real Estate Events
In the real estate game, networking is key! Attend local property expos, open houses or even community planning meetings. This is where you can meet industry professionals and get your name out there, plus you might hear about temporary roles before they're even advertised!
✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
✨Leverage Social Media for Instant Opportunities
Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
✨Apply Through Howard de Walden Estate for a Kickstart!
Don’t forget to check out our site for temporary roles at Howard de Walden Estate. We regularly list positions that you might miss elsewhere. It’s a great way to get started in the industry – who knows where it could lead you?
We think you need these skills to ace Residential Lettings Negotiator (6-month Fixed-term Contract) - Marylebone, London
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to Howard de Walden Estate for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with Howard de Walden Estate and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at Howard de Walden Estate
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where Howard de Walden Estate operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on Howard de Walden Estate.
