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For Companies At a Glance
- Tasks: Support customers with orders and queries through calls and social media.
- Company: Join Hovis, a beloved UK bakery brand with over 133 years of history.
- Benefits: Enjoy competitive leave, flexible hours, pension schemes, and health perks.
- Why this job: Gain valuable skills in a fast-paced environment while working with a supportive team.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Potential for permanent position after the initial 3-month contract.
As our next Customer Service Agent, you will be instrumental in both inbound and outbound call experience. Your remit will be to support customers placing orders and consumers with complaints or queries. To excel in this role, you'll need to be a strong team player, able to work on your own initiative and under pressure.
Working with a team of colleagues, you will be responsible for taking and making calls, dealing with complaints, handling social media complaints, and addressing delivery enquiries from customers. You're not the type to be overwhelmed by the pace of the work. This role isn't a data entry role. In this role, you will work in a fast-paced environment and closely with stakeholders. You will be given the chance to gain skills and knowledge of how other departments work.
The Key Requirements:
- Good communication skills
- Inbound and outbound call customer service experience
Benefits baked in:
- Competitive annual leave and flexibility where possible for a healthy work-life balance.
- Three levels of pension schemes to suit your needs.
- Aviva DigiCare+ Workplace App includes annual health checks, digital GP consultations, nutritional advice, and much more.
- Hovis Choice benefits platform for everyday savings, cashback and much more.
- Free on-site parking.
At Hovis, we believe in embracing diversity and creating a welcoming workplace for everyone. Whether you're applying for a job or already part of our team, we promise to treat you with fairness, respect, and dignity. You will be valued and included here at Hovis.
Does this sound like the right environment for you? If so, we would love to hear from you.
Contact Detail:
Hovis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent 3mth FTC
✨Tip Number 1
Familiarise yourself with Hovis products and their customer service approach. Understanding the brand and its values will help you connect better with customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling complaints and queries. Role-playing scenarios with friends or family can help you feel more confident and prepared for real-life situations you'll encounter in this role.
✨Tip Number 3
Showcase your ability to work under pressure by sharing examples from past experiences. Whether it's a busy retail environment or a fast-paced project, demonstrating your resilience will make you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of Hovis on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge and help you tailor your approach when applying.
We think you need these skills to ace Customer Service Agent 3mth FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Customer Service Agent position. Highlight your relevant experience in handling inbound and outbound calls, as well as your ability to manage complaints.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your communication skills and any previous customer service roles, particularly those involving fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or complaints in the past, demonstrating your problem-solving abilities.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Hovis Ltd
✨Showcase Your Communication Skills
As a Customer Service Agent, strong communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Practice common customer service scenarios to showcase how you would handle various situations.
✨Highlight Your Teamwork Experience
This role requires a strong team player. Share examples from your past experiences where you successfully collaborated with others to achieve a common goal. Emphasise your ability to work under pressure while maintaining a positive attitude.
✨Prepare for Fast-Paced Scenarios
Since the job involves working in a fast-paced environment, be ready to discuss how you manage stress and prioritise tasks. You might even want to prepare a few anecdotes that illustrate your ability to think on your feet and adapt quickly.
✨Research the Company and Its Values
Understanding Hovis and its commitment to diversity and quality will help you align your answers with their values. Familiarise yourself with their products and recent news about the company, so you can express genuine interest and enthusiasm during the interview.