At a Glance
- Tasks: Provide top-notch technical support and manage device assets for a dynamic team.
- Company: Join a leading grocery services company with a focus on innovation and teamwork.
- Benefits: Enjoy a supportive work environment, competitive salary, and opportunities for growth.
- Other info: Flexible work culture with opportunities for site travel and collaboration.
- Why this job: Make a real difference in customer service while working with cutting-edge technology.
- Qualifications: Experience in asset management and strong IT skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Career Opportunities: Technical Support Analyst - Fixed Term (4126)
Requisition ID 4126 -Posted - Region (1) - Job Category (1) - Fixed Term - Full Time - Company (1)
Work as part of the Grocery Services Centre (GSC) Technical Services Team providing technical service activities ensuring customer expectations are fully met.
Support and engage with local and wider ABF teams to continuously improve the environment to ensure the delivery of a good customer service experience.
Based in a small team dedicated to providing device, technical asset management and licence support along with provision of relevant reporting and administration.
The role includes working closely with the Business Technology Services (BTS) team who control our central infrastructure function to managing the service across our supported business units and users and will require occasional travel to sites to provide support.
We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:
- Key Accountabilities
- Ensure asset management processes are followed and implemented ensuring all audit requirements are met.
- Maintain and report on stock levels to ensure continued good customer service.
- Ensure devices are available and built to SLA thus ensuring good customer service to all supported business units.
- Assist with issues where possible and provide additional liaison with ABF BTS, ultimately acting as the point of escalation if needed to ensure the issues are resolved.
- Ensure management of desktop and infrastructure applications including accurate licensing allocation, installation, and reporting.
- Engage with the relevant teams within Grocery Service Centre and ABF BTS to drive improvements and quality of service.
- Ensure the correct assignment of licences across the device estate and work with the Tech Services Team Lead and IS Finance to ensure correct levels are maintained.
- Work on technical projects to ensure delivery to the required project standards and all allocated tasks are completed as per the specified requirements.
- Continue to support the control structures for IT and ensure best practice standards are being immersed into IT processes.
- Support the approach of ensuring all team members, identify and deliver continuous improvement activities.
- The Right Person
- Proven experience in enterprise asset management, including asset lifecycle management, stock control, reconciliation, audit, and compliance.
- Hands-on experience using Microsoft Intune for device provisioning, configuration, policy/application deployment, compliance, and management.
- Working knowledge of Active Directory, including user and group administration, permissions, access management, and account support.
- Strong understanding of IT infrastructure, including hardware, mobile devices, and networking fundamentals.
- Good awareness of ITIL or other best practice IT service management frameworks.
- Strong customer service and stakeholder communication skills.
- Ability to work independently, prioritise workload, and deliver to a high standard.
- Flexible and collaborative approach, with the ability to work effectively across teams and departments.
- Willingness to undertake occasional site travel.
- #J-18808-Ljbffr
Technical Support Analyst - Fixed Term employer: Hovis Bakeries
At Hovis Bakeries, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, comprehensive benefits including private healthcare, and a commitment to career growth through ongoing training and mentoring, our Newcastle Under Lyme location provides a dynamic environment where you can thrive while making a meaningful impact in hygiene and compliance. Join us to be part of a team that values your contributions and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst - Fixed Term
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hovis Bakeries.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hovis Bakeries. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Technical Support Analyst - Fixed Term
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hovis Bakeries.
How to prepare for a job interview at Hovis Bakeries
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hovis Bakeries's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hovis Bakeries offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
