Implementation Manager, Insurance in York

Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes. At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence.

Nine of the top ten U.S. insurance carriers use Hover to turn a policyholder's smartphone scan into an accurate 3D model, so claims move faster and settle with fewer site visits. We're building our Implementation function now, and we want an Implementation Manager who will deliver our most strategic and complex carrier deployments. You'll work with Hover's largest insurance customers, help define and iterate on the implementation playbook as an early member of the team, and see your work change how adjusters and policyholders handle claims. If you like building the process while you deliver, this is the role.

You will contribute by:

• Owning several enterprise implementations at once, from sales handoff through adoption and transition to Customer Success.
• Leading kickoffs, working sessions, and training with carrier claims teams, and running the plan, status reporting, and risk management that keep rollouts on track.
• Getting hands-on with configuration, data migration, integration testing, and UAT, partnering with Solutions Architects on how Hover connects to the insurance ecosystem, including Verisk and Cotality.
• Guiding customers through change management as their teams move from in-person inspections to remote, scan-based workflows.
• Helping build the playbook, templates, and processes every future rollout will use.

Your background includes:

• 4+ years of direct, hands-on implementation experience at a SaaS company, ideally a high-growth or venture-backed one.
• Experience delivering enterprise implementations, including managing several at the same time.
• A track record of building and refining systems, templates, or processes that others adopted.
• Experience with configuration, data migration, integrations, and UAT for a workflow-based product.
• Strong cross-functional skills, with experience partnering closely with Sales, Customer Success, Product, and Engineering.
• Comfort working autonomously at a small-company pace, where you own a lot and priorities can shift.
• Clear, confident communication with customer stakeholders, from end users to executives.

Nice-to-haves:

• Experience with insurance claims products or the insurance technology ecosystem (for example Guidewire, Duck Creek, Verisk, or Cotality).
• Experience driving change management for large customer teams moving to a new workflow.
• Experience implementing workflow-based platforms such as ServiceNow, Procore, ServiceTitan, Airtable, monday.com, Ironclad, UiPath, or Celonis.

Benefits:

• Compensation - Competitive salary and meaningful equity in a fast-growing company.
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents.
• Paid Time Off - Unlimited and flexible vacation policy.
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave.
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge.
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/mindfulness tools, virtual therapy, and family planning assistance.
• Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications.

Hybrid roles at Hover:

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $133,000-$165,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.