At a Glance
- Tasks: Help customers succeed with our innovative product suite and drive their engagement.
- Company: Join a cutting-edge tech company redefining property interactions with AI.
- Benefits: Enjoy competitive salary, unlimited PTO, and comprehensive health coverage.
- Other info: Dynamic hybrid work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers unlock the full potential of our platform.
- Qualifications: 3+ years in Customer Success or Account Management with strong communication skills.
The predicted salary is between 160000 - 160000 £ per year.
Hover helps people design, improve, and protect the properties they love.
With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other.
We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence.
Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover’s product suite.
This is a scaled Customer Success role for someone who is energized by solving problems across a large book of accounts rather than working deeply with a small number of enterprise customers.
You’ll own the customer lifecycle from onboarding through renewal readiness, helping customers get started quickly, adopt the right products, and uncover opportunities for deeper value over time.
You’ll work closely with Renewal Managers, Solutions, Data, and Product to support customer outcomes, identify expansion signals, and turn customer feedback into insights that help Hover continue building a better platform.
- You will contribute by
- Driving Customer Onboarding and Adoption
- Lead onboarding for new customers, including training, implementation coordination, and integration setup.
- Help customers understand how to use Hover’s product suite to achieve their business goals.
- Drive product adoption across a large portfolio of mid-market accounts.
- Build repeatable approaches that help customers get to value quickly and consistently.
- Managing a Scaled Book of Customers
- Prioritize a large book of accounts using customer health, usage, revenue opportunity, and support needs.
- Provide proactive lifecycle support while balancing inbound customer requests.
- Identify customer risks early and take action to improve engagement and retention.
- Meet customers where they are, including those who may be field-based, busy, or less structured in how they engage.
- Partnering Cross-Functionally
- Partner with Renewal Managers on shared account strategy, adoption priorities, renewal readiness, and expansion opportunities.
- Collaborate with Solutions on onboarding and integration support.
- Work with Data to prepare account insights, reporting, and QBR materials.
- Share customer feedback and adoption trends with Product and internal teams.
- Delivering Measurable Outcomes
- Drive revenue attainment, new logo commit attainment, and product adoption.
- Use customer data to tell clear stories about value, adoption, and opportunity.
- Identify expansion signals and bring the right internal partners into the conversation.
- Support QBRs and customer reporting that connect Hover’s platform to customer outcomes.
- Your background includes
- 3+ years of Customer Success, Account Management, Implementation, or Client Success experience.
- Experience managing customers through the full lifecycle from onboarding through renewal.
- Experience supporting a large book of accounts and prioritizing where to spend time.
- Strong onboarding, training, and customer enablement skills.
- Strong written and verbal communication skills.
- Comfort using data to understand customer health, tell a clear story, and recommend next steps.
- Ability to identify adoption opportunities, risks, and expansion signals.
- Strong follow-through, organization, and ownership.
- Comfort working with customers who may be field-based, operationally focused, or difficult to reach during standard business hours.
- Experience with CRM, reporting, or customer success tools.
- Nice to have
- Scaled Customer Success experience.
- Experience in customer experience, construction, home services, field services, proptech, or related industries.
- Experience partnering with Renewals, Solutions, Data, Product, or Support teams.
- Experience preparing QBRs or customer performance reporting.
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
- Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection.
At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $97,000 - $120,000 with an OTE of $130,000 - $160,000 annually.
Our salary ranges are determined by role, level, and location.
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-RH1 #LI-Hybrid
Customer Success Manager in York employer: Hover
At Hover, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, growth, and accountability. Our commitment to employee well-being is reflected in our generous benefits, including unlimited PTO, comprehensive healthcare, and mandatory self-care days, all designed to support a healthy work-life balance. With opportunities for professional development and a collaborative environment, especially in our vibrant San Francisco and New York City hubs, we empower our Customer Success Managers to thrive while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in York
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hover. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hover before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hover:Your cover letter is your chance to shine! Tell us why you want to work at Hover specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hover!
How to prepare for a job interview at Hover
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
