At a Glance
- Tasks: Deliver top-notch customer service and assist in creating memorable dining experiences.
- Company: Join a vibrant, award-winning independent caterer in Central London.
- Benefits: Enjoy free meals, a contributory pension scheme, and birthday leave.
- Other info: Work in a supportive environment with opportunities for progression.
- Why this job: Be part of a dynamic team and grow your career in hospitality.
- Qualifications: Experience in hospitality and a passion for excellent service.
The predicted salary is between 14 - 15 £ per hour.
Location: Central London
Salary: £14.99 per hour
Shift Pattern: Monday-Friday
Houston & Hawkes are looking for an enthusiastic and motivated Hospitality Assistant to join our team, providing a first class service based at our client site in central London. If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! We’ll give you a place to grow and a career to be proud of.
Our hospitality department caters for working lunches, buffets, teas & coffees as well as canapé events and functions.
Hospitality Assistant Duties:
- Delivering excellent customer service
- Assist in the preparation of tables and to ensure all cutlery and glassware is polished
- Serve all food to the highest standard
- Prepare and serve all beverages in a timely manner and to the Houston & Hawkes standard
- Keep a record of all hospitality delivered and ensure it is all collected at the stated time
- Ensure hospitality rooms are left tidy
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Monitor and maintain hygiene and cleaning standards
- Handle customer complaints with professionalism and tact
Hospitality Assistant Requirements:
- Previous experience as Hospitality Assistant within contract catering, 5* hotel or fine dining brasserie
- Positive attitude, professionalism and respect for others
- Passionate, friendly, diligent and a great team player
- Excellent communication and customer service skills
- Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
- Diplomatic, with the ability to deal with confidential matters discreetly
Hospitality Assistant Additional Benefits:
- Free meals at work
- Contributory pension scheme
- Free access to the company Employee Assistant Programme
- Life assurance at two times salary
- Company events including all company Christmas party
- Recognition schemes and people awards
- Family-friendly support, including enhanced maternity and paternity leave and adoption leave
- Day off on your birthday
- Referral bonuses
Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and a certified B Corp company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients’ hospitality and event needs. Committed to social responsibility, passionate about Great British produce.
Hospitality Assistant employer: Houston & Hawkes
Houston & Hawkes is an exceptional employer, offering a vibrant work culture in the heart of Central London where hospitality professionals can thrive. With a commitment to employee growth, competitive benefits like free meals, a contributory pension scheme, and recognition awards, we ensure our team feels valued and supported. Join us for a rewarding career in contract catering that not only prioritises excellence in service but also champions sustainability and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! Volunteer at local events or catering functions to gain experience and meet people in the field. It’s a great way to show your enthusiasm and build connections.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you admire, like Houston & Hawkes. A friendly email expressing your interest can go a long way!
✨Tip Number 4
Show off your personality! When you get an interview, let your passion for hospitality shine through. Be yourself, and don’t forget to highlight your customer service skills and teamwork spirit.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about providing excellent service and creating memorable experiences.
Tailor Your CV:Make sure your CV is tailored to the Hospitality Assistant role. Highlight any relevant experience in contract catering or fine dining, and don’t forget to mention your customer service skills. We love seeing how your background fits with what we do!
Be Professional Yet Friendly:In your cover letter, strike a balance between professionalism and friendliness. We’re looking for team players who can handle customer complaints with tact, so show us your personality while keeping it respectful and polished.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team at Houston & Hawkes!
How to prepare for a job interview at Houston & Hawkes
✨Know Your Stuff
Before heading into the interview, make sure you know the ins and outs of the hospitality industry, especially contract catering. Brush up on your knowledge about Houston & Hawkes, their values, and what makes them stand out. This will show your enthusiasm and that you’re genuinely interested in the role.
✨Show Off Your Customer Service Skills
As a Hospitality Assistant, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you handled complaints or ensured a seamless experience for guests. This will demonstrate your ability to handle the responsibilities of the role.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. Since you’ll be working in a hospitality environment, showing that you understand the importance of presentation can set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for a Hospitality Assistant at Houston & Hawkes. This shows your interest in the role and helps you gauge if it’s the right fit for you.
