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- Tasks: Lead a dynamic team to deliver exceptional customer service and create memorable experiences.
- Company: Join Houston & Hawkes, an award-winning independent caterer known for creativity and sustainability.
- Benefits: Enjoy a contributory pension, free meals, and 23 days holiday plus bank holidays.
- Why this job: Be part of a vibrant culture that values excellence, creativity, and professional growth.
- Qualifications: Previous experience in events, strong leadership, and excellent communication skills required.
- Other info: Work in the heart of London with a supportive team and exciting career progression.
The predicted salary is between 34000 - 60000 ÂŁ per year.
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This range is provided by Houston & Hawkes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job role: General Manager
Location: Central London Salary: £42,500 per annum Shift Pattern: Monday-Friday Houston & Hawkes have an exciting opportunity for an experienced General Manager to work at our prestigious contract in the heart of London. If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! We’ll give you a place to grow and a career to be proud of. General Manager Duties
- To plan, lead and deliver exceptional customer service
- Create a culture of service and team work
- Manage and drive the Guest experience to build customer loyalty and increased sales
- Hold daily briefings with team to engage them on key messages and encourage discussion
- Making sure we are meeting the standards required by the client
- To ensure a 5* service is always delivered
- Motivate and lead by example, ensuring you and your team have fun at work and are proud of your efforts
- Seek opportunities to exceed customer and client expectations and increase sales
- To assist as directed with all aspects of preparation and presentation of food to the company’s standard and ensuring adherence to legislation including HACCP.
- Monitor compliance with company and government regulations, regarding customer service, food preparation and serving
- Responsible for ensuring that all financial and administrative duties are completed accurately, on time and in accordance with company policies and procedures, banking reconciliation, & till operations.
- To assist the compilation and delivery of various management reports in Word, Excel,
- Day to day management of the ordering process and stock control
- Working knowledge of HACCP & Health & Safety laws
General Manager Requirements
- Previous experience with events and corporate hospitality
- Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
- Positive attitude, professionalism and respect for others
- Have the ability to display a real passion for food, coffee and customer service
- Must be able to work within a team and without supervision
- An excellent team player, able to communicate at all levels and commit to sharing your knowledge and skills within our team
- Strong leadership qualities and excellent communication skills
- Must be computer literate and have experience in using excel spreadsheets
- Strong financial understanding and demonstrable budgeting management
- Good understanding of report writing and financial management
- Have creativity and a flair for marketing
General Manager Additional Benefits
- Contributary pension scheme
- Free access to the company Employee Assistant Programme
- Life assurance
- Company events including all company Christmas and summer parties
- Recognition schemes and people awards
- Family friendly support
- Uniform provided
- The holiday allowance is 23 days plus bank holidays
- Free meals at work
- Membership of CODE exclusively for Hospitality Professionals
Who We Are
Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and a certified B Corp company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients’ hospitality and event needs. Committed to social responsibility, passionate about Great British produce and dedicated to our talented teams. Join Houston & Hawkes and be part of a team that values excellence, creativity, and professional growth.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Hospitality and Travel Arrangements
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General Manager (London) employer: Houston & Hawkes
Contact Detail:
Houston & Hawkes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (London)
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in contract catering. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the company culture at Houston & Hawkes.
✨Tip Number 2
Familiarise yourself with the latest trends in customer service and food presentation. Being knowledgeable about current best practices can help you stand out during interviews and demonstrate your commitment to delivering a 5-star service.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Think of specific examples from your past experiences where you successfully led a team to achieve exceptional results, as this will resonate well with the hiring managers.
✨Tip Number 4
Research Houston & Hawkes thoroughly, including their values and recent projects. Tailoring your conversation to reflect their mission and demonstrating your passion for their approach to food and customer service can make a strong impression.
We think you need these skills to ace General Manager (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management, customer service, and hospitality. Use specific examples that demonstrate your leadership skills and ability to drive guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your previous experiences align with the responsibilities of the General Manager position at Houston & Hawkes.
Highlight Relevant Skills: Emphasise your organisational skills, financial understanding, and ability to work under pressure. Include any experience with HACCP and health & safety regulations, as these are crucial for the role.
Showcase Your Team Leadership: Provide examples of how you've motivated teams in the past. Discuss your approach to creating a positive work environment and how you’ve successfully led teams to exceed customer expectations.
How to prepare for a job interview at Houston & Hawkes
✨Showcase Your Leadership Skills
As a General Manager, strong leadership is key. Be prepared to discuss your previous experiences in leading teams, motivating staff, and creating a positive work environment. Share specific examples of how you've successfully managed teams and improved customer service.
✨Demonstrate Your Financial Acumen
This role requires a solid understanding of budgeting and financial management. Be ready to talk about your experience with financial reporting, managing budgets, and ensuring compliance with company policies. Highlight any relevant achievements that showcase your financial skills.
✨Emphasise Customer Service Excellence
Houston & Hawkes values exceptional customer service. Prepare to discuss how you've previously enhanced guest experiences and built customer loyalty. Use specific examples to illustrate your commitment to delivering 5-star service and exceeding client expectations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role and how you would address them. This will demonstrate your readiness to handle the responsibilities of a General Manager.
