At a Glance
- Tasks: Support the Operations Manager in day-to-day hospitality operations and administration.
- Company: Join one of the UK's top hospitality employers, Houston & Hawkes.
- Benefits: Enjoy free meals, a pension scheme, and a great work-life balance.
- Other info: Work 24 hours a week with flexible days and fun company events.
- Why this job: Gain valuable experience in a dynamic environment with real career progression.
- Qualifications: Previous experience in admin or hospitality is a plus; strong IT skills required.
The predicted salary is between 25000 - 30000 £ per year.
A fantastic opportunity to join one of the UK's leading hospitality employers and become the trusted support to an experienced Operations Manager. Houston & Hawkes are looking for a highly organised, proactive and professional Operations Support Assistant to support the day‑to‑day operation of a portfolio of prestigious London contracts. This is a varied role that combines administration, operational support and people‑focused responsibilities, offering excellent exposure to the wider hospitality business. Working closely with the Operations Manager, you will help ensure our sites run smoothly, supporting managers and teams across multiple locations while gaining valuable experience within an award‑winning company.
Responsibilities
- Working closely with the Operations Manager to support a portfolio of hospitality contracts
- Providing administrative support, reporting and operational documentation
- Assisting with recruitment, onboarding and general HR administration
- Supporting site managers with day‑to‑day operational requirements
- Coordinating meetings, communications and business updates
- Assisting with compliance, training and people‑related processes
- Supporting operational projects and business initiatives
Qualifications
- Previous administration, operations, HR or hospitality support experience desirable
- Highly organised with excellent attention to detail
- Strong IT skills, including Microsoft Office
- Professional, confident and approachable communication style
- Able to manage multiple priorities and work independently
- Proactive, reliable and solutions‑focused
- Positive attitude with a genuine desire to support and develop others
Benefits & Working Conditions
- Tuesday, Wednesday & Thursday working pattern
- 24 hours per week
- Excellent work‑life balance
- Free meals whilst on site
- Contributory pension scheme
- Employee Assistance Programme
- Life assurance at two times salary
- Enhanced family‑friendly benefits
- Day off on your birthday
- Membership of CODE Hospitality
- Summer & Christmas parties
- Recognition schemes and people awards
- Training, development and genuine career progression opportunities
Operations Support Assistant in City of Westminster employer: Houston & Hawkes
Houston & Hawkes is an exceptional employer in the hospitality sector, offering a supportive and dynamic work environment across various prestigious London locations. With a strong focus on employee well-being, the company provides excellent benefits such as free meals, a contributory pension scheme, and enhanced family-friendly policies, all while promoting a healthy work-life balance. Employees are encouraged to grow through training and development opportunities, making it a rewarding place for those looking to advance their careers in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Assistant in City of Westminster
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Houston & Hawkes and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Operations Support Assistant in City of Westminster
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Houston & Hawkes that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Houston & Hawkes.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Houston & Hawkes get a sense of who you are beyond your experience!
How to prepare for a job interview at Houston & Hawkes
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Houston & Hawkes and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
