At a Glance
- Tasks: Support operations teams across multiple sites in a fast-paced hospitality environment.
- Company: Join Houston & Hawkes, an award-winning independent caterer recognised for excellence.
- Benefits: Enjoy free meals, pension scheme, life assurance, and fun company events.
- Other info: Proactive role with opportunities for training and development.
- Why this job: Make a real impact in hospitality while developing your career in a dynamic setting.
- Qualifications: Experience in hospitality operations and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: London / South East (multi-site)
Salary: Competitive – depending on experience
Shift Pattern: Monday–Friday
Houston & Hawkes are seeking a highly organised and proactive Operations Support Manager to support our operations teams across multiple client sites. This role is ideal for a hospitality professional who thrives in a fast‑paced environment and enjoys working across a variety of locations. Working closely with our Operations Managers and General Managers, you will play an important role in supporting the day‑to‑day running of sites, ensuring operational standards are maintained and teams are fully supported. This is an excellent opportunity to join a business recognised as one of the best companies to work for in hospitality, offering exposure to premium corporate environments and genuine opportunities for development.
Key Responsibilities- Supporting Operations Managers and General Managers across multiple sites
- Providing operational support during busy periods, new openings and team absences
- Ensuring consistent standards of food, service and presentation across sites
- Supporting teams with hospitality and service delivery
- Assisting with training and operational improvements
- Building strong relationships with site teams and clients
- Previous experience within hospitality operations or contract catering
- Strong organisational and communication skills
- Ability to work across multiple locations
- Proactive and hands‑on approach
- Full UK driving licence and access to your own vehicle
- Free meals at work
- Contributory pension scheme
- Employee Assistance Programme
- Life assurance at two times salary
- Annual company Christmas and summer parties
- Recognition schemes and people awards
- Enhanced maternity, paternity and adoption leave
- Day off on your birthday
- Referral bonuses
- Training and development opportunities
Who We Are Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award‑winning company, recognised as one of the best companies to work for in hospitality and a certified B Corp.
Operations Support Manager employer: Houston & Hawkes Ltd
Houston & Hawkes is an exceptional employer, renowned for its vibrant work culture and commitment to employee development. With a focus on supporting hospitality professionals in a dynamic environment across multiple sites in London and the South East, we offer competitive salaries, generous benefits including free meals, and opportunities for career growth within an award-winning team. Join us to be part of a company that values its people and fosters a supportive atmosphere, making every day at work rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Follow Houston & Hawkes on social media and engage with their posts. This shows your interest in the company and can help you stand out when they see your name pop up.
✨Tip Number 3
Prepare for interviews by researching common questions for Operations Support Managers. Think about how your experience aligns with their needs, especially in multi-site operations and team support.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Operations Support Manager role. Highlight your previous hospitality experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for hospitality and how your proactive approach can support our operations teams. Keep it engaging and personal!
Showcase Your Organisational Skills:Since this role requires strong organisational skills, give examples in your application of how you've successfully managed multiple tasks or projects in a fast-paced environment. We love seeing real-life examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Houston & Hawkes Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Operations Support Manager role. Familiarise yourself with Houston & Hawkes' values and their approach to hospitality. This will help you demonstrate your genuine interest in the company and how your experience aligns with their needs.
✨Showcase Your Experience
Be ready to discuss your previous experience in hospitality operations or contract catering. Prepare specific examples that highlight your organisational skills and ability to support teams during busy periods. This will show them you can handle the fast-paced environment they thrive in.
✨Build Rapport
During the interview, focus on building a connection with the interviewers. Ask questions about their experiences at Houston & Hawkes and share your enthusiasm for working across multiple locations. Strong relationships are key in this role, so showing your interpersonal skills will go a long way.
✨Be Proactive
Demonstrate your proactive and hands-on approach by discussing how you've tackled challenges in past roles. Share examples of how you've improved operational standards or supported teams effectively. This will illustrate that you're not just a fit for the role, but someone who can drive positive change.
