At a Glance
- Tasks: Support operations across multiple hospitality sites and ensure top-notch service standards.
- Company: Join Houston & Hawkes, an award-winning independent caterer known for its dynamic culture.
- Benefits: Enjoy free meals, a pension scheme, life assurance, and exciting company events.
- Other info: Work in a fast-paced environment with a proactive approach and a full UK driving licence.
- Why this job: Be part of a recognised team in hospitality with real opportunities for growth.
- Qualifications: Experience in hospitality operations and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: London / South East (multi-site)
Salary: Competitive – depending on experience
Shift Pattern: Monday–Friday
Houston & Hawkes are seeking a highly organised and proactive Operations Support Manager to support our operations teams across multiple client sites. This role is ideal for a hospitality professional who thrives in a fast‑paced environment and enjoys working across a variety of locations. Working closely with our Operations Managers and General Managers, you will play an important role in supporting the day‑to‑day running of sites, ensuring operational standards are maintained and teams are fully supported. This is an excellent opportunity to join a business recognised as one of the best companies to work for in hospitality, offering exposure to premium corporate environments and genuine opportunities for development.
Key Responsibilities- Supporting Operations Managers and General Managers across multiple sites
- Providing operational support during busy periods, new openings and team absences
- Ensuring consistent standards of food, service and presentation across sites
- Supporting teams with hospitality and service delivery
- Assisting with training and operational improvements
- Building strong relationships with site teams and clients
- Previous experience within hospitality operations or contract catering
- Strong organisational and communication skills
- Ability to work across multiple locations
- Proactive and hands‑on approach
- Full UK driving licence and access to your own vehicle
- Free meals at work
- Contributory pension scheme
- Employee Assistance Programme
- Life assurance at two times salary
- Annual company Christmas and summer parties
- Recognition schemes and people awards
- Enhanced maternity, paternity and adoption leave
- Day off on your birthday
- Referral bonuses
- Training and development opportunities
Who We Are Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award‑winning company, recognised as one of the best companies to work for in hospitality and a certified B Corp.
Multi-Site Hospitality Operations Lead employer: Houston & Hawkes Ltd
Houston & Hawkes is an exceptional employer, renowned for its vibrant work culture and commitment to employee development. With a focus on supporting staff across multiple sites in London and the South East, we offer competitive salaries, generous benefits including free meals and enhanced leave, and a dynamic environment that fosters growth and recognition. Join us to be part of a team that values your contributions and provides meaningful opportunities in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site Hospitality Operations Lead
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Get social! Follow Houston & Hawkes on social media and engage with their posts. This shows your interest in the company and can help you stand out when they see your name pop up regularly.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Be ready to discuss how your experience aligns with their mission, especially in supporting operations across multiple sites.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Houston & Hawkes.
We think you need these skills to ace Multi-Site Hospitality Operations Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Multi-Site Hospitality Operations Lead role. Highlight your previous hospitality operations experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported teams in fast-paced environments and how you can bring that experience to us.
Show Off Your Organisational Skills:Since this role requires strong organisational skills, make sure to showcase them in your application. Whether it's through your CV layout or examples in your cover letter, let us see how you keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Houston & Hawkes Ltd
✨Know Your Stuff
Before the interview, make sure you research Houston & Hawkes thoroughly. Understand their values, the type of hospitality they provide, and their operational standards. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in hospitality operations. Prepare specific examples of how you've supported teams, maintained standards, or improved service delivery. This will demonstrate your hands-on approach and organisational skills.
✨Demonstrate Flexibility
Since this role involves working across multiple sites, highlight your ability to adapt to different environments. Share instances where you've successfully managed challenges in a fast-paced setting, showcasing your proactive nature.
✨Build Rapport
During the interview, focus on building a connection with the interviewers. Ask questions about their experiences at Houston & Hawkes and express your enthusiasm for working collaboratively with teams. Strong relationships are key in hospitality!
