At a Glance
- Tasks: Support operations across multiple hospitality sites and ensure top-notch service standards.
- Company: Join Houston & Hawkes, an award-winning independent caterer with a vibrant culture.
- Benefits: Enjoy free meals, pension scheme, life assurance, and fun company events.
- Other info: Great opportunities for training and career development in a fast-paced environment.
- Why this job: Be part of a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in hospitality operations and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: London / South East (multi-site)
Salary: Competitive – depending on experience
Shift Pattern: Monday–Friday
Houston & Hawkes are seeking a highly organised and proactive Operations Support Manager to support our operations teams across multiple client sites. This role is ideal for a hospitality professional who thrives in a fast‑paced environment and enjoys working across a variety of locations.
Working closely with our Operations Managers and General Managers, you will play an important role in supporting the day‑to‑day running of sites, ensuring operational standards are maintained and teams are fully supported. This is an excellent opportunity to join a business recognised as one of the best companies to work for in hospitality, offering exposure to premium corporate environments and genuine opportunities for development.
Key Responsibilities- Supporting Operations Managers and General Managers across multiple sites
- Providing operational support during busy periods, new openings and team absences
- Ensuring consistent standards of food, service and presentation across sites
- Supporting teams with hospitality and service delivery
- Assisting with training and operational improvements
- Building strong relationships with site teams and clients
- Previous experience within hospitality operations or contract catering
- Strong organisational and communication skills
- Ability to work across multiple locations
- Proactive and hands‑on approach
- Full UK driving licence and access to your own vehicle
- Free meals at work
- Contributory pension scheme
- Employee Assistance Programme
- Life assurance at two times salary
- Annual company Christmas and summer parties
- Recognition schemes and people awards
- Enhanced maternity, paternity and adoption leave
- Day off on your birthday
- Referral bonuses
- Training and development opportunities
Who We Are
Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award‑winning company, recognised as one of the best companies to work for in hospitality and a certified B Corp.
Multi-Site Hospitality Operations Lead in London employer: Houston & Hawkes Ltd
Houston & Hawkes is an exceptional employer in the hospitality sector, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous benefits such as free meals, enhanced leave policies, and a commitment to training, employees thrive in a supportive environment across multiple premium locations in London and the South East. Join a dynamic team where your contributions are recognised and rewarded, making every day at work meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site Hospitality Operations Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Follow Houston & Hawkes on social media and engage with their posts. This shows your interest in the company and helps you stay updated on any new openings or events they might be hosting.
✨Tip Number 3
Prepare for interviews by researching common questions in hospitality operations. Practice your answers, focusing on your experience and how it aligns with the role of Operations Support Manager. Confidence is key!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Houston & Hawkes.
We think you need these skills to ace Multi-Site Hospitality Operations Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Multi-Site Hospitality Operations Lead role. Highlight your previous hospitality operations experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your proactive approach can benefit our operations teams across multiple sites.
Show Off Your Organisational Skills:Since this role requires strong organisational skills, give us examples in your application of how you've successfully managed multiple tasks or locations in the past. We love seeing real-life examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Houston & Hawkes!
How to prepare for a job interview at Houston & Hawkes Ltd
✨Know Your Stuff
Before the interview, make sure you research Houston & Hawkes thoroughly. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your organisational skills and ability to manage operations across multiple sites. Think about times when you successfully supported teams during busy periods or improved service delivery – these stories will resonate well with the interviewers.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured at Houston & Hawkes. This shows that you’re not just interested in the job, but also in how you can contribute to their success.
✨Be Proactive and Engaging
During the interview, demonstrate your proactive approach by discussing how you would handle challenges in a fast-paced environment. Engage with the interviewers by making eye contact and showing enthusiasm for the role – it’s all about building a connection!
