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For Companies At a Glance
- Tasks: Supervise a dynamic hospitality team and deliver exceptional customer service.
- Company: Join Houston & Hawkes, an award-winning independent caterer in Central London.
- Benefits: Enjoy free meals, a pension scheme, and 28 days holiday including bank holidays.
- Why this job: Be part of a vibrant team creating memorable experiences with sustainable food offerings.
- Qualifications: Experience in hospitality supervision and excellent communication skills required.
- Other info: Opportunities for professional growth in a supportive and creative environment.
The predicted salary is between 34000 - 47600 £ per year.
Job Details
Job role: Hospitality Supervisor
Location: Central London
Salary: £34,000 per annum
Shift Pattern: Monday-Friday, 40 hours
Houston & Hawkes are looking for an enthusiastic, passionate and motivated Hospitality Supervisor to join our team, providing a first class service based at our prestigious new contract in London. If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! We’ll give you a place to grow and a career to be proud of. Our hospitality department caters for working lunches, buffets, teas & coffees as well as canapé events and functions.
Responsibilities
- Delivering excellent customer service
- Taking direct responsibility for the supervision of functions as instructed by the General Manager
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Liaising between customers and chefs and service teams to ensure we continue to exceed expectations
- Supervising a hospitality team to ensure we continue to deliver excellent customer service
- Preparing information on financial and operational performance and activity relating to hospitality department when requested
- Communicating regularly with the General Manager and Head Chef
- Leading from the front to make sure everyone can excel in their role
- Training and setting standards for all Hospitality Assistants
- Monitor and maintain hygiene and cleaning standards
- Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams
- Handle customer complaints with professionalism and tact
Requirements
- Previous experience as Hospitality Supervisor/Team Leader within contract catering, 4-5* hotel or fine dining brasserie
- Positive attitude, professionalism and respect for others
- Passionate, friendly, diligent and a great team player
- Excellent communication and customer service skills
- Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
- Diplomatic, with the ability to deal with confidential matters discreetly
Additional Benefits
- Free meals at work
- Contributory pension scheme
- Free access to the company Employee Assistance Programme
- Company events including all company Christmas party
- Uniform provided
- 28 days holiday including bank holidays
- Recognition schemes and people awards
- Family-friendly support, including enhanced maternity and paternity leave and adoption leave
- Day off on your birthday
- Referral bonuses
About Us
Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and a certified B Corp company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients’ hospitality and event needs. Committed to social responsibility, passionate about Great British produce and dedicated to our talented teams.
Join Houston & Hawkes and be part of a team that values excellence, creativity, and professional growth.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Hospitality and Travel Arrangements
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Hospitality Supervisor employer: Houston & Hawkes
Contact Detail:
Houston & Hawkes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local cafes to chat with staff. You never know who might have a lead on your dream Hospitality Supervisor role!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about your experiences and how you've gone above and beyond for customers. Remember, they want someone who can lead a team and create memorable experiences!
✨Tip Number 3
Research the company! Before your interview, dive into Houston & Hawkes' values and recent projects. This will help you tailor your answers and show them you're genuinely interested in being part of their dynamic team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining our team. Don't miss out on the chance to be part of something great!
We think you need these skills to ace Hospitality Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about providing excellent service and creating memorable experiences.
Tailor Your CV: Make sure your CV is tailored to the Hospitality Supervisor role. Highlight your relevant experience in contract catering or fine dining, and don’t forget to mention any leadership roles you've had. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Houston & Hawkes!
How to prepare for a job interview at Houston & Hawkes
✨Know Your Stuff
Before the interview, make sure you’re familiar with Houston & Hawkes and their values. Research their catering services and understand what makes them stand out in the hospitality industry. This will help you tailor your answers and show genuine interest.
✨Showcase Your Experience
Be ready to discuss your previous roles as a Hospitality Supervisor or Team Leader. Highlight specific examples where you delivered excellent customer service or led a team effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Leadership Skills
Since the role involves supervising a team, prepare to talk about your leadership style. Share instances where you trained staff or handled conflicts. Emphasise your ability to motivate others and maintain high standards in service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the hospitality department. This shows you’re engaged and serious about the role.
