Health and Wellbeing Coordinator (Operations)

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day-to-day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

The Health & Wellbeing Service supports Parliament to develop a healthy working environment and encourages people to have a positive attitude to health at work. Its objectives are to help promote and maintain a high standard of physical and mental health for all individuals working in the Houses of Parliament and to assist managers in reducing the risks to staff and visitors which may arise as a result of our work.

Working in a customer-facing role, the Health & Wellbeing Coordinator (Operations) will be responsible for supporting the operational delivery of all health & wellbeing services. The role will require the postholder to communicate with the multi-disciplinary health & wellbeing team in a very busy office environment, dealing with confidential, complex, and sensitive issues, often requiring appropriate judgements to be made under minimal supervision.

Some of the responsibilities for this role include:

• Monitoring the health & wellbeing shared email inbox, actioning, or escalating enquiries as appropriate.
• Receiving internal and external telephone enquiries, actioning, or escalating as appropriate.
• Managing and responding to in-person client queries, actioning, or escalating as appropriate.
• Collation of statistics and feedback, production of management information and data insights when required.

To be successful in this role you will demonstrate:

• Qualification or equivalent experience in customer delivery, administration, office support, and/or management.
• Proven planning and organisation skills, with the ability to manage multiple competing tasks. Prioritises and organises own workload to ensure delivery of work to deadlines and high-quality standards. Takes initiative to develop new ideas and ways to continuously improve working practices.
• Excellent written and verbal communication skills, able to present information in a clear and logical way, managing expectations and meeting the needs and understanding of the intended audience. Able to deal with personal, sensitive, and confidential matters, exercising tact and discretion at all times.
• Ability to work on own initiative when dealing with situations which do not fit the norm, with the confidence to make sound judgements and to resolve issues pragmatically with minimal supervision. Recognises when to seek support or help.
• Advanced skills in Microsoft Office 365 (e.g. Outlook, Teams, SharePoint, Excel; Forms, PowerPoint, Sway). Knowledge/understanding of updating website content (training on the Parliamentary intranet system will be provided).
• Demonstration of ability to analyse and interpret data, producing management reports to reflect findings and delivering data insights simply and clearly to all levels of the organisation as required.

CV & Supporting Statement – If you would like to apply for this role, please submit your CV and covering letter with a 500-word limit. More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. As part of the selection process, you may be asked to complete a test or presentation. Further details will be provided to shortlisted applicants. Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement. We may close the vacancy prior to the closing date stated due to a high volume of applications and there may be delays in the selection process due to the Christmas period.