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- Tasks: Join us as a Hospitality Assistant, delivering top-notch service in a vibrant environment.
- Company: Houston & Hawkes is an award-winning, dynamic caterer focused on creativity and sustainability.
- Benefits: Enjoy free meals, a pension scheme, birthday off, and training opportunities with renowned chefs.
- Why this job: This role offers flexibility, excitement, and a chance to grow in a supportive team culture.
- Qualifications: Previous experience in hospitality, a positive attitude, and excellent communication skills are essential.
- Other info: Be part of a certified B Corp company that values social responsibility and great British produce.
Job role : Hospitality Assistant
Location : Central London
Salary : £14 per hour
Shift Pattern : Monday-Friday
Houston & Hawkes are looking for an enthusiastic, fine dining and motivated Hospitality Assistant to join our team, providing a first class service based at our client site in central London.
If you're looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! We'll give you a place to grow and a career to be proud of.
Our hospitality department caters for working lunches, buffets, teas & coffees as well as canapé events and functions.
Hospitality Assistant Duties:
- Delivering excellent customer service
- Assist in the preparation of tables and to ensure all cutlery and glassware is polished
- Serve all food to the highest standard
- Prepare and serve all beverages in a timely manner and to the Houston & Hawkes standard
- Keep a record of all hospitality delivered and ensure it is all collected at the stated time
- Ensure hospitality rooms are left tidy
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Monitor and maintain hygiene and cleaning standards
- Handle customer complaints with professionalism and tact
Hospitality Assistant Requirements:
- Previous experience as Hospitality Assistant within contract catering, 5* hotel or fine dining brasserie
- Positive attitude, professionalism and respect for others
- Passionate, friendly, diligent and a great team player
- Excellent communication and customer service skills
- Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
- Diplomatic, with the ability to deal with confidential matters discreetly
Hospitality Assistant Additional Benefits:
- Free meals at work
- Contributary pension scheme
- Free access to the company Employee Assistant Programme
- Life assurance at two times salary
- Company events including all company Christmas party
- Recognition schemes and people awards
- Family-friendly support, including enhanced maternity and paternity leave and adoption leave
- Day off on your birthday
- Referral bonuses
- Training and development opportunities, including regular masterclasses with renowned chef
Who We Are:
Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and a certified B Corp company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients' hospitality and event needs. Committed to social responsibility, passionate about Great British produce and dedicated to our talented teams.
Join Houston & Hawkes and be part of a team that values excellence, creativity, and professional growth.
AMRT1_UKCT
Hospitality Assistant employer: Houston and Hawkes
Contact Detail:
Houston and Hawkes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarize yourself with the fine dining standards and customer service expectations in the hospitality industry. Understanding the nuances of high-end service will help you stand out during the interview process.
✨Tip Number 2
Showcase your previous experience in contract catering or fine dining environments. Be ready to discuss specific situations where you delivered excellent service or handled customer complaints effectively.
✨Tip Number 3
Demonstrate your passion for hospitality by sharing examples of how you’ve contributed to a positive team environment. Highlighting your teamwork skills can make a strong impression on potential employers.
✨Tip Number 4
Research Houston & Hawkes and their commitment to sustainability and social responsibility. Being knowledgeable about the company’s values and mission can help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, especially in contract catering or fine dining. Emphasize your customer service skills and any previous roles that demonstrate your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific experiences that align with the job description, such as handling customer complaints or maintaining hygiene standards.
Showcase Your Soft Skills: In your application, emphasize your positive attitude, professionalism, and ability to work as part of a team. Provide examples of how you've successfully managed multiple tasks or dealt with challenging situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Houston and Hawkes
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what excites you about providing excellent customer service and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Your Experience
Highlight your previous experience in fine dining or contract catering. Be prepared to discuss specific situations where you delivered exceptional service, handled customer complaints, or maintained high hygiene standards.
✨Emphasize Teamwork and Communication Skills
Since this role requires working closely with a team, showcase your ability to collaborate effectively. Provide examples of how you've worked as part of a team in the past and how you communicate with colleagues and customers to ensure a seamless experience.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling difficult situations, such as a customer complaint or a busy service period. Practice your responses to demonstrate your problem-solving skills and professionalism in challenging scenarios.
