At a Glance
- Tasks: Lead the Channels team to expand our presence and optimise revenue across booking platforms.
- Company: Join Houst, a fast-growing property management service revolutionising short-term accommodation.
- Benefits: Enjoy a vibrant culture, 25 days annual leave, enhanced parental leave, and a MacBook.
- Other info: Collaborate with diverse teams and enjoy excellent career development opportunities.
- Why this job: Make a real impact in a dynamic environment while driving growth and innovation.
- Qualifications: 5+ years in strategy or operations with strong analytical skills and team management experience.
The predicted salary is between 50000 - 60000 £ per year.
We're Houst: A professional property management service. Our mission is to make hosting hassle‑free, using technology to disrupt the short‑term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to maximise their income with minimal stress. The business has now expanded worldwide – we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. From holidaymakers to full‑time landlords, host happiness is central to everything we do.
About the Role
We're looking for an Operations Manager to lead our Channels team and drive strategic projects across the business. This role is crucial for expanding Houst’s presence across booking platforms, conducting strategic pricing experiments, and implementing innovative revenue optimisation strategies. You’ll manage a team responsible for day‑to‑day channel operations, tackle complex integration challenges, and collaborate with diverse functions to deliver growth.
Responsibilities
- Expand Channels: Develop and execute strategies to grow our reach across booking platforms. Oversee seamless onboarding, API integrations, and functionality.
- Optimise Revenue: Experiment with pricing strategies to maximise nightly revenue, balancing occupancy with profitability.
- Track Performance: Analyse metrics to identify underperformance and implement data‑driven solutions.
- Streamline Processes: Refine team workflows to enhance productivity and achieve quarterly OKRs.
- Lead the Team: Manage and mentor a high‑performing team.
- Drive Strategic Projects: Oversee impactful initiatives that boost efficiency, revenue, and client satisfaction.
- Harness Data: Leverage tools like Looker, Tableau, and SQL to generate actionable insights and strategic recommendations.
- Collaborate Across Teams: Work with Product, Operations, Guest Experience, and Marketing teams to align on and execute channel strategies.
Qualifications
- 5+ years in strategy, operations, or a similar role in a high‑growth or technology‑driven environment.
- Experienced with pricing strategy and revenue optimisation.
- A track record of managing complex projects and collaborating across teams.
- Proven experience managing an operations team.
- Strong analytical skills and proficiency with tools like Looker, Tableau, and SQL.
- A passion for driving growth, improving processes, and delivering results.
Benefits
- Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company‑wide recognition of outstanding work.
- Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender.
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements.
- MacBook - For business use.
- 25 days annual leave - plus an extra day off on your birthday (because who wants to work on your birthday).
Operations Manager (Channels) employer: Houst
At Houst, we pride ourselves on fostering an enviable company culture that prioritises employee well-being and growth. As an Operations Manager, you'll be part of a dynamic team dedicated to innovation in the property management sector, with opportunities for professional development and collaboration across diverse functions. Enjoy generous benefits including enhanced parental leave, a pension scheme, and 25 days of annual leave plus your birthday off, all while contributing to a mission that makes hosting hassle-free for thousands of happy hosts worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Channels)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Houst and understanding their mission. Be ready to discuss how your experience aligns with their goals, especially around optimising revenue and enhancing client satisfaction.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive decisions in past roles. This will resonate well, especially since they value data-driven solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Houst team.
We think you need these skills to ace Operations Manager (Channels)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Operations Manager role. Highlight your experience in strategy, operations, and team management to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you the ideal candidate. Don’t forget to mention your love for driving growth and improving processes!
Show Off Your Analytical Skills:Since we value data-driven decision-making, make sure to showcase your analytical skills in your application. Mention any experience you have with tools like Looker, Tableau, or SQL to impress us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Houst
✨Know Your Numbers
As an Operations Manager, you'll need to be comfortable with data. Brush up on your analytical skills and be ready to discuss how you've used metrics in past roles to drive decisions. Familiarise yourself with tools like Looker and Tableau, and think of specific examples where you’ve leveraged data for revenue optimisation.
✨Showcase Your Leadership Style
This role involves managing a team, so be prepared to talk about your leadership approach. Share examples of how you've mentored team members or led projects. Highlight your ability to foster collaboration across different functions, as this is key to driving strategic initiatives at Houst.
✨Understand the Market
Houst operates in a competitive space, so do your homework on the short-term accommodation sector. Be ready to discuss current trends, challenges, and opportunities. This will show your passion for the industry and your readiness to contribute to Houst’s growth strategy.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about complex integration challenges you've tackled in the past and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
