At a Glance
- Tasks: Lead a dynamic team to optimise channel performance and drive revenue strategies.
- Company: Join a company with an enviable culture and a focus on teamwork.
- Benefits: Enjoy 25 days annual leave, enhanced parental leave, and a MacBook for work.
- Other info: Be part of a collaborative environment with excellent career growth opportunities.
- Why this job: Make a real impact by solving complex operational challenges with data.
- Qualifications: Experience in managing teams and strong analytical skills with SQL and BI tools.
The predicted salary is between 63000 - 77000 £ per year.
We're looking for an experienced
Operations Manager to lead our Channels team and drive commercial performance across our marketplace distribution and pricing strategy.
This is a highly analytical leadership role for someone who enjoys solving complex operational challenges using data.
You'll be responsible for managing a high-performing team, optimising channel performance, driving pricing and revenue initiatives, and leading strategic projects that improve commercial outcomes.
What You'll Do
- Team Leadership
- Lead, coach and develop a team responsible for channel operations and marketplace performance.
- Set clear objectives, monitor performance and create a high-performing, data-driven culture.
- Prioritise work across the team to ensure operational excellence and delivery against business goals.
- Revenue Operations & Pricing
- Develop and execute pricing strategies that maximise revenue while balancing occupancy, profitability and host returns.
- Design, implement and evaluate pricing experiments to identify opportunities for commercial growth.
- Monitor revenue performance across channels and recommend improvements based on data and market trends.
- Channel Strategy
- Own relationships with online travel agencies and booking platforms.
- Drive expansion across distribution channels, ensuring seamless onboarding, integrations and ongoing optimisation.
- Identify opportunities to improve channel performance, visibility and conversion.
- Data & Commercial Insights
- Analyse operational and commercial data to identify trends, risks and opportunities.
- Build and interpret dashboards using SQL and BI tools such as Looker or Tableau.
- Translate complex data into clear recommendations for senior stakeholders.
- Define KPIs and measure the success of strategic initiatives.
- Strategic Projects
- Lead cross-functional initiatives that improve operational efficiency, scalability and commercial performance.
- Work closely with Product and Engineering to prioritise system improvements and integrations.
- Identify process improvements that enhance both internal operations and customer outcomes.
- Previous experience managing and developing high-performing teams.
- Experience in Revenue Operations, Commercial Operations, Strategy, Marketplace Operations or a similar analytical leadership role.
- Strong commercial acumen with experience developing pricing or revenue optimisation strategies.
- Advanced analytical skills with strong SQL capability and experience working with BI tools such as Looker, Tableau or Power BI.
- Comfortable analysing large datasets and turning insights into business decisions.
- Experience leading cross-functional projects from concept through to implementation.
- Excellent stakeholder management skills with the ability to influence across technical and non-technical teams.
- Highly organised, naturally curious and motivated by solving complex operational problems.
- Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work
- Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements
- Mac Book - For business use
- 25 days annual leave - plus an extra day off on your birthday (because who wants to work on their birthday
- #J-18808-Ljbffr
Operations Manager employer: Houst
At Houst, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Sales Lead, you'll not only drive global sales but also have the opportunity to mentor a talented team, ensuring both personal and professional growth. With competitive compensation, uncapped bonuses, and a commitment to employee development, Houst is the perfect place for ambitious individuals looking to make a meaningful impact in the international market.
