At a Glance
- Tasks: Lead a high-performing team to optimise channel performance and drive revenue initiatives.
- Company: Join a company with an enviable culture and a focus on employee well-being.
- Benefits: Enjoy 25 days annual leave, enhanced parental leave, and a MacBook for work.
- Other info: Be part of a dynamic environment with regular social events and excellent career growth.
- Why this job: Make a real impact by solving complex operational challenges with data-driven strategies.
- Qualifications: Experience in managing teams and strong analytical skills with SQL and BI tools.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for an experienced Operations Manager to lead our Channels team and drive commercial performance across our marketplace distribution and pricing strategy. This is a highly analytical leadership role for someone who enjoys solving complex operational challenges using data. You'll be responsible for managing a high-performing team, optimising channel performance, driving pricing and revenue initiatives, and leading strategic projects that improve commercial outcomes.
What You'll Do
- Team Leadership: Lead, coach and develop a team responsible for channel operations and marketplace performance. Set clear objectives, monitor performance and create a high-performing, data-driven culture. Prioritise work across the team to ensure operational excellence and delivery against business goals.
- Revenue Operations & Pricing: Develop and execute pricing strategies that maximise revenue while balancing occupancy, profitability and host returns. Design, implement and evaluate pricing experiments to identify opportunities for commercial growth. Monitor revenue performance across channels and recommend improvements based on data and market trends.
- Channel Strategy: Own relationships with online travel agencies and booking platforms. Drive expansion across distribution channels, ensuring seamless onboarding, integrations and ongoing optimisation. Identify opportunities to improve channel performance, visibility and conversion.
- Data & Commercial Insights: Analyse operational and commercial data to identify trends, risks and opportunities. Build and interpret dashboards using SQL and BI tools such as Looker or Tableau. Translate complex data into clear recommendations for senior stakeholders. Define KPIs and measure the success of strategic initiatives.
- Strategic Projects: Lead cross-functional initiatives that improve operational efficiency, scalability and commercial performance. Work closely with Product and Engineering to prioritise system improvements and integrations. Identify process improvements that enhance both internal operations and customer outcomes.
Requirements
- Previous experience managing and developing high-performing teams.
- Experience in Revenue Operations, Commercial Operations, Strategy, Marketplace Operations or a similar analytical leadership role.
- Strong commercial acumen with experience developing pricing or revenue optimisation strategies.
- Advanced analytical skills with strong SQL capability and experience working with BI tools such as Looker, Tableau or Power BI.
- Comfortable analysing large datasets and turning insights into business decisions.
- Experience leading cross-functional projects from concept through to implementation.
- Excellent stakeholder management skills with the ability to influence across technical and non-technical teams.
- Highly organised, naturally curious and motivated by solving complex operational problems.
Benefits
- Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
- Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender.
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements.
- MacBook - For business use.
- 25 days annual leave - plus an extra day off on your birthday (because who wants to work on their birthday).
Operations Manager employer: Houst
At Houst, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Sales Lead, you'll not only drive global sales but also have the opportunity to mentor a talented team, ensuring both personal and professional growth. With competitive compensation, uncapped bonuses, and a commitment to employee development, Houst is the perfect place for ambitious individuals looking to make a meaningful impact in the international market.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at Houst!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Houst or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Houst who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at Houst!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Houst. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Houst
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Houst. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
