At a Glance
- Tasks: Lead the Channels team and drive strategic projects to optimise revenue and expand our presence.
- Company: Join Houst, a fast-growing property management service revolutionising short-term accommodation.
- Benefits: Enjoy a vibrant culture, enhanced parental leave, pension scheme, and 25 days annual leave plus your birthday off.
- Other info: Be part of a global company operating in over 20 cities with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while collaborating with diverse teams.
- Qualifications: 5+ years in strategy or operations, strong analytical skills, and experience managing teams.
The predicted salary is between 60000 - 75000 £ per year.
We're Houst 🏠: A professional property management service. Our mission is to make hosting hassle-free, using technology to disrupt the short-term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to maximise their income with minimal stress. The business has now expanded worldwide - we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.
About the Role: We're looking for an Operations Manager to lead our Channels team and drive strategic projects across the business. This role is crucial for expanding Houst’s presence across booking platforms, conducting strategic pricing experiments, and implementing innovative revenue optimisation strategies. You’ll manage a team responsible for day-to-day channel operations, tackle complex integration challenges, and collaborate with diverse functions to deliver growth.
What you’ll do:
- Expand Channels: Develop and execute strategies to grow our reach across booking platforms. Oversee seamless onboarding, API integrations, and functionality.
- Optimise Revenue: Experiment with pricing strategies to maximise nightly revenue, balancing occupancy with profitability.
- Track Performance: Analyse metrics to identify underperformance and implement data-driven solutions.
- Streamline Processes: Refine team workflows to enhance productivity and achieve quarterly OKRs.
- Lead the Team: Manage and mentor a high-performing team.
- Drive Strategic Projects: Oversee impactful initiatives that boost efficiency, revenue, and client satisfaction.
- Harness Data: Leverage tools like Looker, Tableau, and SQL to generate actionable insights and strategic recommendations.
- Collaborate Across Teams: Work with Product, Operations, Guest Experience, and Marketing teams to align on and execute channel strategies.
Requirements:
- 5+ years in strategy, operations, or a similar role in a high-growth or technology-driven environment.
- Experienced with pricing strategy and revenue optimisation.
- A track record of managing complex projects and collaborating across teams.
- Proven experience managing an operations team.
- Strong analytical skills and proficiency with tools like Looker, Tableau, and SQL.
- A passion for driving growth, improving processes, and delivering results.
Benefits:
- Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
- Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender.
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements.
- MacBook - For business use.
- 25 days annual leave - plus an extra day off on your birthday (because who wants to work on their birthday).
Operations Manager (Channels) in London employer: Houst
At Houst, we pride ourselves on fostering an enviable company culture that prioritises employee well-being and growth. As an Operations Manager, you'll be part of a dynamic team that thrives on collaboration and innovation, with opportunities for professional development and recognition of outstanding contributions. With benefits like enhanced parental leave, generous annual leave, and a supportive work environment, Houst is an excellent employer for those seeking meaningful and rewarding careers in the fast-paced property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Channels) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Houst and understanding their mission. Tailor your answers to show how your experience aligns with their goals, especially around optimising revenue and enhancing client satisfaction.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Mention specific tools like Looker or Tableau to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Houst team.
We think you need these skills to ace Operations Manager (Channels) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in strategy and operations, especially in high-growth environments. We want to see how your skills align with our mission at Houst!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about property management and how you can contribute to our growth. Be sure to mention any relevant experience with pricing strategies and team leadership.
Showcase Your Analytical Skills:Since data is key for this role, don’t forget to showcase your analytical skills. Mention any tools like Looker or Tableau that you’ve used to drive decisions. We love seeing how you’ve turned data into actionable insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our awesome team at Houst!
How to prepare for a job interview at Houst
✨Know Your Numbers
Make sure you brush up on your analytical skills and be ready to discuss metrics. Houst values data-driven decision-making, so come prepared with examples of how you've used data to optimise revenue or improve processes in your previous roles.
✨Showcase Your Leadership Style
As an Operations Manager, you'll be leading a team. Be ready to share your approach to managing and mentoring others. Think about specific instances where you've successfully led a team through challenges or driven strategic projects.
✨Understand the Industry
Familiarise yourself with the short-term accommodation sector and Houst's unique position within it. Being able to discuss current trends, challenges, and opportunities will show that you're genuinely interested in the role and the company.
✨Prepare for Collaboration Questions
Since this role involves working across various teams, think of examples where you've collaborated effectively with different departments. Highlight your communication skills and how you’ve navigated complex integration challenges in the past.
