At a Glance
- Tasks: Onboard new clients and properties, ensuring a seamless and enjoyable experience.
- Company: Join Houst, a fast-growing property management service revolutionising short-term accommodation.
- Benefits: Enjoy a vibrant culture, WFH options, 25 days holiday, and enhanced parental leave.
- Other info: Dynamic start-up environment with opportunities for personal and professional growth.
- Why this job: Be the face of Houst, building relationships and transforming the hosting experience.
- Qualifications: Confident communicator with a detail-oriented mindset and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Description
We’re Houst🏠: A professional management service for properties.
Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector.
We’ve grown fast.
Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings.
The Client Onboarding Executive is the main point of contact with our new clients, ensuring their onboarding experience is outstanding. The main responsibilities are:
- Onboarding of new properties in UK and Ireland (Both remote calls and face-face meetings in London).
- Create lasting relationships with clients that build trust in the initial stages of the Houst partnership.
- Guide new clients through the onboarding process, ensuring a seamless transition.
- Set up client accounts, including property details and service requirements.
- Provide clear communication and training on Houst's services and tools.
- Address and resolve any initial client concerns or issues.
- Collaborate with internal teams (e. g., sales, operations) to ensure smooth service delivery.
Requirements
- A confident people person who enjoys meeting people and developing new working relationships.
- You have a ‘get it done’ mentality, you love rolling up your sleeves and achieving challenging objectives.
- Detail Oriented: Excel at creating highly detailed inventories and can extract information from hosts to ensure it is as accurate as possible.
- You are organised and efficient with your time.
- You're able to thrive working alone or within a small local team.
- You are excited about using technology to transform an industry.
- Demonstrated ability to excel in a start-up or other challenging fast paced environment.
- You have a good knowledge of London.
- An interest in travel and property.
Benefits
- Benefits Enviable company culture – we’ve put time into getting our work culture just right.
- Regular team social events, company-wide recognition of outstanding work.
- WFH Tuesdays and Thursdays
- Enhanced Parental Leave – Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender Pension
- Mac Book
- 25 days paid holiday (plus public holidays) plus an extra day off on your birthday (because who wants to work on their birthday)
Client Onboarding Executive in London employer: Houst
At Houst, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Sales Lead, you'll not only drive global sales but also have the opportunity to mentor a talented team, ensuring both personal and professional growth. With competitive compensation, uncapped bonuses, and a commitment to employee development, Houst is the perfect place for ambitious individuals looking to make a meaningful impact in the international market.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding Executive in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Houst. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Houst
Don't be shy about reaching out to Houst directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Client Onboarding Executive in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Houst and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Houst
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
