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- Tasks: Lead global operations, manage teams, and optimise customer experience.
- Company: Join Houst, a tech-driven company revolutionising property management.
- Benefits: Enjoy 25 days holiday, hybrid work, birthday off, and employee discounts.
- Why this job: Shape operational excellence in a dynamic environment with a focus on customer satisfaction.
- Qualifications: 10+ years in operations, strong leadership, and data-driven analytical skills required.
- Other info: Pawternity leave for new pet parents and a MacBook for business use.
The predicted salary is between 43200 - 72000 £ per year.
We\’re looking for a hands-on, strategic Director of Operations to lead Houst\’s end-to-end operations across markets, functions, and time zones. You\’ll sit on our SLT, own operational performance, and balance strategic thinking with practical execution.
You\’ll lead 70+ people globally, manage three senior function leads, and shape how we scale operations in a tech-driven, cost-efficient way. From property maintenance to guest experience, pricing to platform performance, you\’ll build systems, solve messy problems, and make our customer experience five-star, every time.
What you\’ll be doing:
- Own global operations strategy and execution
- Build scalable systems and processes that improve speed, cost, and quality
- Lead and grow high-performing, distributed teams
- Drive platform optimisation, dynamic pricing, and cost control
- Work closely with Product, Growth, and SLT to hit company-wide goals
Requirements
What we\’re looking for:
- 10+ years in operations (ideally in marketplace, proptech, or hospitality)
- Strong leadership experience across global teams
- Data-driven with excellent analytical and financial skills
- Obsessed with customer experience and operational excellence
Benefits
- 25 days holiday
- Hybrid working (3 days in our London office, 2 days WFH)
- An extra day off for your birthday – because who wants to work on their birthday?
- Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Pawternity – We encourage proud parents of new pets to work from home to help their new member settle in
- Pension – We provide a pension scheme for all permanent employees
- MacBook – for business use
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
IT Services and IT Consulting
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Director of Operations employer: Houst
Contact Detail:
Houst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Familiarise yourself with the latest trends in operations management, especially in the proptech and hospitality sectors. This knowledge will help you speak confidently about how you can drive operational excellence at StudySmarter.
✨Tip Number 2
Network with professionals in the industry, particularly those who have experience in leading global teams. Engaging with them can provide insights into the challenges they face and how you can position yourself as a solution.
✨Tip Number 3
Prepare to discuss specific examples of how you've built scalable systems and improved operational performance in your previous roles. Highlighting these experiences will demonstrate your capability to lead at StudySmarter.
✨Tip Number 4
Showcase your data-driven approach by being ready to discuss how you've used analytics to inform decision-making. This will resonate well with our focus on optimising platform performance and cost control.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations, especially in marketplace, proptech, or hospitality sectors. Emphasise your leadership roles and any achievements that demonstrate your ability to manage global teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and customer experience. Mention specific examples of how you've built scalable systems or improved processes in previous roles, aligning them with the responsibilities outlined in the job description.
Showcase Analytical Skills: Since the role requires strong analytical and financial skills, include examples of data-driven decisions you've made in past positions. Highlight any tools or methodologies you used to optimise operations or drive performance.
Prepare for Potential Questions: Anticipate questions related to your experience in leading distributed teams and managing operational performance. Be ready to discuss how you would approach the challenges mentioned in the job description, such as platform optimisation and cost control.
How to prepare for a job interview at Houst
✨Showcase Your Leadership Skills
As a Director of Operations, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and grown teams in the past.
✨Demonstrate Data-Driven Decision Making
This role requires strong analytical skills. Come equipped with examples of how you've used data to drive operational improvements or optimise processes in previous roles.
✨Understand the Company’s Operations
Research Houst's current operations and challenges. Being knowledgeable about their market and how they operate will show your genuine interest and help you propose relevant solutions during the interview.
✨Emphasise Customer Experience
Since the role is focused on enhancing customer experience, prepare to discuss your strategies for improving service quality and how you've implemented customer feedback in past positions.
