Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead global operations strategy and execution across multiple countries and functions.
- Company: Join a dynamic team focused on operational excellence and customer satisfaction.
- Benefits: Enjoy 25 days holiday, hybrid working, and discounts at restaurants and shops.
- Why this job: Make a real impact by driving performance and leading a global team.
- Qualifications: 10+ years in operations with experience in scaling teams and optimising processes.
- Other info: Work in a supportive environment with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
We’re hiring a Head of Operations to lead our global ops strategy and execution across multiple countries and functions. You’ll be part of the SLT, responsible for performance, process, and people, driving impact at scale. This is a high-impact role for someone who thrives in ambiguity, leads from the front, and knows how to turn strategy into action.
What you’ll be doing:
- Own end-to-end ops across guest experience, maintenance, supply chain, and platform performance
- Build and lead a global team of 70+ with 3 senior direct reports
- Drive operational excellence through data, systems, and scalable processes
- Boost NPS and customer satisfaction through continuous improvement
- Manage multi-currency budgets and improve cost-to-serve
- Work cross-functionally to align ops with company strategy
Qualifications:
- 10+ years in ops, ideally in marketplace, hospitality, or tech-led environments
- Proven experience scaling global teams and functions
- Obsessed with performance metrics and process optimisation
- Commercially minded, financially savvy, and customer-focused
- SQL and advanced spreadsheet skills a plus
Benefits:
- 25 days holiday
- Hybrid working (3 days in our London office, 2 days WFH)
- An extra day off for your birthday - because who wants to work on their birthday?
- Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
- Pension - We provide a pension scheme for all permanent employees
- MacBook - for business use
Head of Operations in City of London employer: Houst
Contact Detail:
Houst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company’s ops strategy and recent projects. We want you to show up ready to discuss how you can drive operational excellence and boost customer satisfaction, just like they’re looking for!
✨Tip Number 3
Practice your pitch! You need to convey your experience in scaling global teams and optimising processes clearly and confidently. We suggest rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making an impact.
We think you need these skills to ace Head of Operations in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Operations role. Highlight your experience in scaling teams and driving operational excellence, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this high-impact role. Share specific examples of how you've turned strategy into action and improved performance metrics in your previous roles.
Showcase Your Data Skills: Since we’re obsessed with performance metrics, don’t forget to mention your SQL and spreadsheet skills. Give us examples of how you’ve used data to drive decisions and improve processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Houst
✨Know Your Ops Inside Out
Make sure you’re well-versed in the key aspects of operations, especially in marketplace and tech-led environments. Brush up on your knowledge of supply chain management, guest experience, and performance metrics, as these will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in building and leading large teams. Think of specific examples where you’ve successfully scaled operations or improved team performance. Highlight your ability to lead from the front and how you’ve driven impact in previous roles.
✨Be Data-Driven
Since this role is all about operational excellence, come ready to talk about how you’ve used data to inform decisions and optimise processes. Familiarise yourself with SQL and advanced spreadsheet skills, as these will likely come up in conversation.
✨Align with Company Strategy
Understand the company’s overall strategy and be prepared to discuss how you can align operations with it. Think about how you can boost customer satisfaction and improve cost-to-serve, and be ready to share your ideas on continuous improvement.
