Director of Operations in City of London

Operations Director – £60,000 – £80,000 DOE – London/ Hybrid

We\’re looking for a hands‑on, strategic Director of Operations to lead Houst\’s end‑to‑end operations across markets, functions, and time zones. You\’ll sit on our Senior Leadership Team, own operational performance, and balance strategic thinking with practical execution.

You\’ll lead 70+ people globally, manage three senior function leads, and shape how we scale operations in a tech‑driven, cost‑efficient way. From property maintenance to guest experience, pricing to platform performance, you\’ll build systems, solve messy problems, and make our customer experience five‑star, every time.

What you\’ll be doing

• Own global operations strategy and execution
• Build scalable systems and processes that improve speed, cost, and quality
• Lead and grow high‑performing, distributed teams
• Drive platform optimisation, dynamic pricing, and cost control
• Work closely with Product, Growth, and the Senior Leadership Team to hit company‑wide goals

Requirements

• 10+ years in operations (ideally in marketplace, proptech, or hospitality)
• Strong leadership experience across global teams
• Data‑driven with excellent analytical and financial skills
• Obsessed with customer experience and operational excellence

Benefits

• 25 days holiday
• Hybrid working (3 days in our London office, 2 days WFH)
• An extra day off for your birthday
• Employee discounts at a range of restaurants, shops, gyms, cinemas and more
• Pawternity – we encourage proud parents of new pets to work from home to help them settle in
• Pension scheme for all permanent employees
• MacBook for business use