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- Tasks: Lead global operations strategy and execution across multiple countries and functions.
- Company: Join a dynamic team focused on operational excellence in the hospitality and tech sectors.
- Benefits: Enjoy hybrid working, 25 days holiday, birthday off, and employee discounts.
- Why this job: Make a real impact by driving performance and improving customer satisfaction in a fast-paced environment.
- Qualifications: 10+ years in operations, with experience in scaling global teams and a focus on metrics.
- Other info: Pawternity leave for new pet parents to help their furry friends settle in.
The predicted salary is between 43200 - 72000 £ per year.
We’re hiring a Head of Operations to lead our global ops strategy and execution across multiple countries and functions. You’ll be part of the SLT, responsible for performance, process, and people, driving impact at scale. This is a high-impact role for someone who thrives in ambiguity, leads from the front, and knows how to turn strategy into action. What you’ll be doing: Own end-to-end ops across guest experience, maintenance, supply chain, and platform performance Build and lead a global team of 70+ with 3 senior direct reports Drive operational excellence through data, systems, and scalable processes Boost NPS and customer satisfaction through continuous improvement Manage multi-currency budgets and improve cost-to-serve Work cross-functionally to align ops with company strategy Requirements ~10+ years in ops, ideally in marketplace, hospitality, or tech-led environments ~ Proven experience scaling global teams and functions ~ Obsessed with performance metrics and process optimisation ~ Commercially minded, financially savvy, and customer-focused ~ SQL and advanced spreadsheet skills a plus ~25 days holiday ~ Hybrid working (3 days in our London office, 2 days WFH) ~ An extra day off for your birthday – because who wants to work on their birthday? ~ Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more ~ Pawternity – We encourage proud parents of new pets to work from home to help their new member settle in ~ Pension – We provide a pension scheme for all permanent employees #J-18808-Ljbffr
Operations Manager - Creative Remote employer: Houst Limited.
Contact Detail:
Houst Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Creative Remote
✨Tip Number 1
Familiarise yourself with the latest trends in operations management, especially in marketplace and tech-led environments. This knowledge will help you speak confidently about how you can drive operational excellence at StudySmarter.
✨Tip Number 2
Network with professionals in the operations field, particularly those who have experience in scaling global teams. Engaging with them can provide insights into the challenges and strategies that are effective in this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data and metrics to improve processes in your previous roles. Being able to demonstrate your analytical skills will set you apart from other candidates.
✨Tip Number 4
Showcase your leadership style and how you motivate teams in ambiguous situations. Highlighting your ability to lead from the front will resonate well with our values at StudySmarter.
We think you need these skills to ace Operations Manager - Creative Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, especially in marketplace, hospitality, or tech-led environments. Use specific examples that demonstrate your ability to lead teams and drive operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your background aligns with their needs, particularly your experience in scaling global teams and optimising processes. Be sure to mention your obsession with performance metrics.
Showcase Relevant Skills: Highlight any technical skills that are relevant to the position, such as SQL and advanced spreadsheet capabilities. Provide examples of how you've used these skills to improve operations or drive results in previous roles.
Prepare for Potential Questions: Think about the challenges of leading a global operations team and be ready to discuss how you would approach them. Prepare examples of how you've successfully navigated ambiguity and turned strategy into action in past positions.
How to prepare for a job interview at Houst Limited.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll be leading a global team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in ambiguous situations.
✨Demonstrate Your Data Savvy
This role requires a strong focus on performance metrics and process optimisation. Brush up on your SQL and spreadsheet skills, and be ready to discuss how you've used data to drive operational excellence in previous roles.
✨Align with Company Strategy
Understand the company's mission and values. Be prepared to explain how your operational strategies can align with their overall goals, and share examples of how you've successfully worked cross-functionally in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in operations and how you turned strategy into action, particularly in fast-paced or changing environments.
