At a Glance
- Tasks: Lead the Channels team and drive strategic projects to expand our booking platform presence.
- Company: Join Houst, a fast-growing property management service revolutionising short-term accommodation.
- Benefits: Enjoy a vibrant culture, enhanced parental leave, 25 days annual leave, and a MacBook.
- Other info: Collaborate across teams and enjoy excellent career development opportunities.
- Why this job: Make a real impact in a dynamic environment while driving growth and optimising revenue.
- Qualifications: 5+ years in strategy or operations with strong analytical skills and team management experience.
The predicted salary is between 50000 - 60000 £ per year.
We're Houst: A professional property management service. Our mission is to make hosting hassle‑free, using technology to disrupt the short‑term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to maximise their income with minimal stress. The business has now expanded worldwide – we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. From holidaymakers to full‑time landlords, host happiness is central to everything we do.
About the Role
We're looking for an Operations Manager to lead our Channels team and drive strategic projects across the business. This role is crucial for expanding Houst’s presence across booking platforms, conducting strategic pricing experiments, and implementing innovative revenue optimisation strategies. You’ll manage a team responsible for day‑to‑day channel operations, tackle complex integration challenges, and collaborate with diverse functions to deliver growth.
Responsibilities
- Expand Channels: Develop and execute strategies to grow our reach across booking platforms. Oversee seamless onboarding, API integrations, and functionality.
- Optimise Revenue: Experiment with pricing strategies to maximise nightly revenue, balancing occupancy with profitability.
- Track Performance: Analyse metrics to identify underperformance and implement data‑driven solutions.
- Streamline Processes: Refine team workflows to enhance productivity and achieve quarterly OKRs.
- Lead the Team: Manage and mentor a high‑performing team.
- Drive Strategic Projects: Oversee impactful initiatives that boost efficiency, revenue, and client satisfaction.
- Harness Data: Leverage tools like Looker, Tableau, and SQL to generate actionable insights and strategic recommendations.
- Collaborate Across Teams: Work with Product, Operations, Guest Experience, and Marketing teams to align on and execute channel strategies.
Qualifications
- 5+ years in strategy, operations, or a similar role in a high‑growth or technology‑driven environment.
- Experienced with pricing strategy and revenue optimisation.
- A track record of managing complex projects and collaborating across teams.
- Proven experience managing an operations team.
- Strong analytical skills and proficiency with tools like Looker, Tableau, and SQL.
- A passion for driving growth, improving processes, and delivering results.
Benefits
- Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company‑wide recognition of outstanding work.
- Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender.
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements.
- MacBook - For business use.
- 25 days annual leave - plus an extra day off on your birthday (because who wants to work on your birthday).
Operations Manager (Channels) in London employer: Houst Limited.
At Houst, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that prioritises team collaboration and individual growth. With a commitment to employee well-being, we offer generous benefits such as enhanced parental leave, a supportive pension scheme, and 25 days of annual leave plus an extra day off for your birthday. Join us in our mission to revolutionise property management while enjoying the unique opportunity to work in a fast-paced, technology-driven environment across multiple global locations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Channels) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Houst and understanding their mission. Be ready to discuss how your experience aligns with their goals, especially around optimising revenue and expanding channels.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive decisions in past roles. This will resonate well, especially since they value data-driven solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Houst team.
We think you need these skills to ace Operations Manager (Channels) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and our mission shine through. We want to see how you can contribute to making hosting hassle-free and driving growth at Houst.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in operations and strategy. Focus on relevant achievements that demonstrate your ability to manage teams and optimise revenue, as these are key for us.
Be Data-Driven:Since we love leveraging data, include examples of how you've used analytics tools like Looker or Tableau in your previous roles. Show us how you’ve made data-driven decisions that led to successful outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Houst Limited.
✨Know Your Numbers
As an Operations Manager, you'll need to be comfortable with data. Brush up on your analytical skills and be ready to discuss how you've used tools like Looker or Tableau in past roles. Prepare specific examples of how you’ve tracked performance metrics and implemented data-driven solutions.
✨Showcase Your Leadership Style
This role involves managing a team, so be prepared to talk about your leadership approach. Think of examples where you've successfully mentored team members or led projects. Highlight how you foster collaboration across teams, as this is crucial for driving strategic initiatives.
✨Understand the Market
Familiarise yourself with the short-term accommodation sector and Houst's position within it. Research current trends in pricing strategies and revenue optimisation. Being able to discuss these topics will show your genuine interest in the role and the company’s mission.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to channel operations, such as how you would handle underperformance or streamline processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
