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- Tasks: Lead global operations, manage teams, and optimise customer experience.
- Company: Join Houst, a tech-driven company revolutionising property management.
- Benefits: Enjoy hybrid working, 25 days holiday, birthday off, and employee discounts.
- Why this job: Shape operational excellence in a dynamic environment with a focus on customer satisfaction.
- Qualifications: 10+ years in operations, strong leadership, and data-driven analytical skills required.
- Other info: Pawternity leave for new pet parents and a MacBook for business use.
The predicted salary is between 43200 - 72000 £ per year.
We\’re looking for a hands‐on, strategic Director of Operations to lead Houst\’s end‐to‐end operations across markets, functions, and time zones. You\’ll sit on our SLT, own operational performance, and balance strategic thinking with practical execution.You\’ll lead 70+ people globally, manage three senior function leads, and shape how we scale operations in a tech‐driven, cost‐efficient way. From property maintenance to guest experience, pricing to platform performance, you\’ll build systems, solve messy problems, and make our customer experience five‐star, every time.What you\’ll be doing: Own global operations strategy and executionBuild scalable systems and processes that improve speed, cost, and qualityLead and grow high‐performing, distributed teamsDrive platform optimisation, dynamic pricing, and cost controlWork closely with Product, Growth, and SLT to hit company‐wide goalsWhat we\’re looking for: 10+ years in operations (ideally in marketplace, proptech, or hospitality)Strong leadership experience across global teamsData‐driven with excellent analytical and financial skillsObsessed with customer experience and operational excellence25 days holidayHybrid working (3 days in our London office, 2 days WFH)An extra day off for your birthday – because who wants to work on their birthday?Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and morePawternity – We encourage proud parents of new pets to work from home to help their new member settle inPension – We provide a pension scheme for all permanent employeesMacBook – for business use
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Director of Operations employer: Houst Limited.
Contact Detail:
Houst Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Familiarise yourself with the latest trends in operations management, especially in the proptech and hospitality sectors. This knowledge will not only help you understand the industry better but also allow you to speak confidently about how you can contribute to our operational strategy.
✨Tip Number 2
Network with professionals who are currently working in similar roles or industries. Engaging with them on platforms like LinkedIn can provide you with insights into the challenges they face and how you can position yourself as a solution-oriented leader.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved operational processes in your previous roles. Highlighting measurable outcomes will demonstrate your capability to drive performance and enhance customer experience.
✨Tip Number 4
Showcase your data-driven approach by being ready to discuss how you've used analytics to inform decision-making in past positions. This will resonate well with us, as we value candidates who can leverage data to optimise operations and achieve company goals.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations, especially in marketplace, proptech, or hospitality sectors. Emphasise your leadership roles and any achievements that demonstrate your ability to manage large teams and improve operational performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and customer experience. Discuss how your strategic thinking aligns with the company's goals and provide specific examples of how you've built scalable systems and processes in previous roles.
Showcase Analytical Skills: Since the role requires strong analytical and financial skills, include examples in your application that demonstrate your data-driven decision-making. Mention any tools or methodologies you’ve used to optimise operations and drive cost control.
Highlight Team Leadership: Given the emphasis on leading high-performing teams, detail your leadership style and experiences in managing distributed teams. Share how you’ve fostered collaboration and growth among team members to achieve company-wide goals.
How to prepare for a job interview at Houst Limited.
✨Showcase Your Strategic Thinking
As a Director of Operations, you'll need to demonstrate your ability to think strategically. Prepare examples of how you've developed and executed operational strategies in previous roles, particularly in tech-driven environments.
✨Highlight Leadership Experience
With the responsibility of leading 70+ people globally, it's crucial to showcase your leadership skills. Share specific instances where you've successfully managed diverse teams and driven performance across different functions.
✨Emphasise Data-Driven Decision Making
The role requires strong analytical skills, so be ready to discuss how you've used data to inform decisions. Bring examples of how your data-driven approach has led to improved operational efficiency or customer satisfaction.
✨Demonstrate Customer-Centric Mindset
Since the company values customer experience highly, prepare to discuss how you've prioritised customer needs in your previous roles. Share stories that illustrate your commitment to operational excellence and enhancing the customer journey.
