At a Glance
- Tasks: Onboard new properties and build lasting client relationships in the UK and Ireland.
- Company: Join Houst, a fast-growing tech company revolutionising short-term accommodation.
- Benefits: Enjoy a vibrant culture, WFH options, 25 days holiday, and a MacBook.
- Other info: Thriving start-up environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by transforming the hosting experience for clients.
- Qualifications: Confident communicator with a detail-oriented mindset and a passion for technology.
The predicted salary is between 31500 - 38500 £ per year.
We’re
Houst: A professional management service for properties.
Our mission is to make hosting on websites hassle‑free for everyone using technology to disrupt the short‑term accommodation sector.
We’ve grown fast.
Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings.
Responsibilities
- Onboarding of new properties in UK and Ireland (Both remote calls and face‑face meetings in London).
- Create lasting relationships with clients that build trust in the initial stages of the Houst partnership.
- Guide new clients through the onboarding process, ensuring a seamless transition.
- Set up client accounts, including property details and service requirements.
- Provide clear communication and training on Houst's services and tools.
- Address and resolve any initial client concerns or issues.
- Collaborate with internal teams (e. g., sales, operations) to ensure smooth service delivery.
Qualifications
- A confident people person who enjoys meeting people and developing new working relationships.
- You have a ‘get it done’ mentality, you love rolling up your sleeves and achieving challenging objectives.
- Detail Oriented: Excel at creating highly detailed inventories and can extract information from hosts to ensure it is as accurate as possible.
- You are organised and efficient with your time.
- You're able to thrive working alone or within a small local team.
- You are excited about using technology to transform an industry.
- Demonstrated ability to excel in a start‑up or other challenging fast‑paced environment.
- You have a good knowledge of London.
- An interest in travel and property.
Benefits
- Benefits Enviable company culture – we’ve put time into getting our work culture just right.
- Regular team social events, company-wide recognition of outstanding work.
- WFH Tuesdays and Thursdays
- Enhanced Parental Leave – Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender Pension
- Mac Book
- 25 days paid holiday (plus public holidays) plus an extra day off on your birthday (because who wants to work on your birthday)
- #J-18808-Ljbffr
Client Onboarding Executive employer: Houst Limited.
Houst Limited. offers a dynamic and supportive work environment where innovation and collaboration thrive. As an Onboarding & Relationship Specialist, you will benefit from flexible working arrangements, opportunities for professional growth, and a culture that values proactive engagement and teamwork. Located in London, you'll enjoy the unique advantage of blending remote work with in-person interactions, making every day varied and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Houst Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Houst Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Onboarding Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Houst Limited.:Your cover letter is your chance to shine! Tell us why you want to work at Houst Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Houst Limited.!
How to prepare for a job interview at Houst Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
