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- Tasks: Lead global operations, enhance guest experience, and drive performance improvements.
- Company: Dynamic company focused on hospitality and tech innovation.
- Benefits: 25 days holiday, hybrid working, birthday off, employee discounts, and pet-friendly policies.
- Why this job: Join a passionate team and make a real impact in a fast-paced environment.
- Qualifications: 10+ years in operations with experience in scaling teams and optimising processes.
- Other info: Work with a talented team and enjoy excellent career growth opportunities.
The predicted salary is between 72000 - 108000 £ per year.
What you’ll be doing:
- Own end-to-end ops across guest experience, maintenance, supply chain, and platform performance.
- Build and lead a global team of 70+ with 3 senior direct reports.
- Drive operational excellence through data, systems, and scalable processes.
- Boost NPS and customer satisfaction through continuous improvement.
- Manage multi-currency budgets and improve cost-to-serve.
- Work cross-functionally to align ops with company strategy.
Qualifications:
- 10+ years in ops, ideally in marketplace, hospitality, or tech-led environments.
- Proven experience scaling global teams and functions.
- Obsessed with performance metrics and process optimisation.
- Commercially minded, financially savvy, and customer-focused.
- SQL and advanced spreadsheet skills a plus.
Benefits:
- 25 days holiday.
- Hybrid working (3 days in our London office, 2 days WFH).
- An extra day off for your birthday - because who wants to work on their birthday?
- Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more.
- Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in.
- Pension - We provide a pension scheme for all permanent employees.
- MacBook - for business use.
Head of Operations in City of London employer: Houst Limited.
Contact Detail:
Houst Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s ops. Understand their guest experience, supply chain, and platform performance. This will help us show how you can drive operational excellence and boost customer satisfaction right from the get-go.
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss how you've used metrics to optimise processes in your previous roles. We want to see that you're obsessed with performance and can bring that passion to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Head of Operations in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in ops, especially in marketplace or tech environments, and showcase how you've scaled teams before. We want to see how you can bring your unique flair to our global team!
Showcase Your Achievements: Don’t just list your responsibilities; let us know about your successes! Use metrics to demonstrate how you've improved customer satisfaction or operational efficiency. We love numbers that tell a story, so make them shine!
Craft a Compelling Cover Letter: Your cover letter is your chance to connect with us on a personal level. Share your passion for operations and how you align with our mission at StudySmarter. Let us know why you're excited about this role and what you can bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Houst Limited.
✨Know Your Ops Inside Out
Make sure you understand the ins and outs of operations, especially in marketplace or tech-led environments. Brush up on your knowledge of guest experience, supply chain management, and performance metrics. This will help you speak confidently about how you can drive operational excellence.
✨Showcase Your Leadership Skills
With a role that involves building and leading a global team, it's crucial to demonstrate your leadership style. Prepare examples of how you've successfully scaled teams and improved processes in the past. Highlight your experience with managing senior direct reports and fostering a collaborative environment.
✨Be Data-Driven
Since this role is all about using data to boost performance, come prepared with examples of how you've used data analysis to drive decisions. If you have SQL or advanced spreadsheet skills, be ready to discuss how you've applied these in previous roles to optimise processes and improve customer satisfaction.
✨Align with Company Strategy
Understand the company's mission and values, and think about how your operational strategies can align with them. Be ready to discuss how you would work cross-functionally to ensure that operations support the overall company strategy, and how you can contribute to improving NPS and cost-to-serve.
