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- Tasks: Lead daily operations for our UK rental products and enhance customer experience.
- Company: Join a hyper-growth tech startup revolutionising student rentals.
- Benefits: Competitive salary, share options, 25 days holiday, free gym membership, and team lunches.
- Why this job: Be part of a dynamic team driving innovation in the student rental market.
- Qualifications: Experience in operations within fast-growing startups and strong data-driven decision-making skills.
- Other info: Enjoy a vibrant office in Manchester with a hybrid work policy and exciting company socials.
The predicted salary is between 36000 - 60000 £ per year.
We are a hyper-growth tech startup on a mission to revolutionise student rental. We have gone from $0 to $10M ARR in just the past 18 months and recently raised a $10M Series A to fuel our growth across the UK!
We’re looking for an experienced Senior Operations Manager to take ownership of the day-to-day operations of our UK bills and rental products. This is a hands-on role that blends operational excellence, customer experience leadership, systems ownership, and performance analysis.
You’ll be responsible for ensuring our UK operations run smoothly and scale effectively — from customer service delivery and SLA performance, through to tooling adoption and the operational insight that helps us make better decisions.
Key Responsibilities- UK operational ownership: Manage the day-to-day operations of our bills and rental products in the UK, ensuring a smooth, reliable customer experience.
- Customer service leadership: Own customer service delivery across the UK.
- People Operations: Supported by our COO and Finance Director, manage our people systems end-to-end: HRIS, onboarding, benefits, access, documentation - keeping things clean, joined up, and reliable.
- Process improvement: Identify bottlenecks and failure points, implement better processes, and create scalable operating procedures.
- Tooling stack & adoption: Oversee our operational tooling stack and drive engagement across the company.
- Operational reporting: Build and maintain dashboards and regular reporting cadences (weekly/monthly).
- You’ve led operations within a fast-growing startup, scale-up or tech business.
- You’re comfortable owning complex day-to-day operations and turning learnings into repeatable processes.
- You have experience in people operations across the employee lifecycle.
- You’re highly data-driven: you can build simple reporting, spot trends, and translate metrics into clear actions.
- You’ve managed customer service performance and care deeply about customer experience.
- You’re confident owning and improving our tooling stack and driving engagement/adoption across teams.
- You communicate clearly, work well cross-functionally, and are open to giving and receiving feedback.
- You combine strategic thinking with hands-on delivery.
- You’re looking for a large team to manage – this is a hands-on position.
- You’re unable to commit to 4 days in our office in Manchester city centre.
- You prefer well-defined processes and a steady pace.
- You’re uncomfortable making decisions without having all the information.
- Salary - Genuinely Market Competitive!!
- Share Options - The opportunity to gain from Housr’s success with our Share Options scheme.
- Holiday - 25 days off, plus bank holidays each year.
- Free Gym Membership - Keep fit, with free city-centre gym membership.
- Monthly Team Lunches - At the end of each month, we all grab lunch together as a team.
- Company socials - A chance to let our hair down as a team.
- Central Office Space - Located in the heart of Manchester, next to St. Peter's Square.
- Hybrid Work Policy - We’re in the office four days a week, with Thursday as a team-wide work from home day.
- First Stage - Video call with our COO (45 mins)
- Second Stage - F2F Meeting (including presentation task) with our two senior members of the team (60-75 mins)
- Third Stage - Final interview with our CEO
- Offer - If we think it’s a good fit, we’ll make you an offer!
Senior Operations Manager (UK) in Manchester employer: Housr
Contact Detail:
Housr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager (UK) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their mission, and think about how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Operations Manager (UK) in Manchester
Some tips for your application 🫡
Show Your Passion: When you’re writing your application, let your enthusiasm for the role and our mission shine through. We want to see that you’re genuinely excited about revolutionising student rental and how your experience aligns with our goals.
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Manager role. Highlight relevant experiences that showcase your operational excellence and customer service leadership. We love seeing how you’ve made an impact in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can do without fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Housr
✨Know the Company Inside Out
Before your interview, dive deep into Housr's mission and recent achievements. Understand their growth trajectory and how they plan to revolutionise student rental. This will not only show your enthusiasm but also help you align your experience with their goals.
✨Prepare for Operational Scenarios
Given the hands-on nature of the Senior Operations Manager role, be ready to discuss specific operational challenges you've faced in previous roles. Think about bottlenecks you've identified and how you implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Data-Driven Mindset
Since the role requires a strong focus on data, come prepared with examples of how you've used metrics to drive decisions in past positions. Be ready to discuss any dashboards or reporting tools you've created and how they impacted operations.
✨Engage in Cross-Functional Communication
Highlight your experience working across different teams. Prepare to discuss how you've fostered collaboration and communication in previous roles, especially in fast-paced environments. This will demonstrate your ability to thrive in Housr's dynamic culture.
