At a Glance
- Tasks: Manage UK partner accounts and build strong relationships to drive client success.
- Company: Housr is revolutionising the student property market with innovative tech solutions.
- Benefits: Competitive salary, share options, 25 days holiday, and fun team socials.
- Other info: Hybrid role based in Manchester with opportunities for travel and career growth.
- Why this job: Join a dynamic team and make a real impact in the PropTech and FinTech space.
- Qualifications: 3-6 years in customer or client success roles, strong communication skills, and CRM experience.
The predicted salary is between 40000 - 50000 £ per year.
Manchester - Hybrid, ideally 4 days per week in the office, uncapped commission, UK client travel required.
About Housr
Housr is transforming the student property ecosystem through integrated Bills Packages, payment solutions, and operational technology that simplify lettings at scale. Operating at the intersection of PropTech and FinTech, we partner with agents, operators, landlords and developers to deliver speed, transparency, automation and revenue optimisation across the rental lifecycle. We operate in a performance‑led environment where enterprise partnerships, product commercialization and structured go‑to‑market execution directly drive national revenue growth.
Role Overview
We’re looking for a Client Success Manager to take ownership of Housr’s UK partner relationships across letting agents, landlords and property partners. You’ll be managing a varied partner base of around 100 accounts. Some will be smaller, lower‑touch relationships. Others will be key accounts where you’ll be speaking regularly with multiple stakeholders, getting close to their needs and helping them get more value from Housr.
This role is focused on four clear priorities:
- Growing and protecting Housr’s existing UK partner relationships
- Improving retention, NPS and overall client experience
- Increasing account value through upsell, package adoption and stronger partner engagement
- Helping build a more structured client success function, including better use of HubSpot
What you’ll be doing
- Manage a portfolio of UK partner accounts across letting agents, landlords and property partners
- Build strong, trusted relationships with partners and become one of their main points of contact at Housr
- Support clients through onboarding, training, adoption, renewals and ongoing account growth
- Work closely with the wider sales team to ensure clients are well looked after and commercially engaged
- Identify opportunities to grow account value through upsell, cross‑sell, package adoption and deeper use of Housr
- Help improve account management workflows, reporting and client touchpoints inside HubSpot
- Track client health, retention, NPS and revenue opportunities across your account base
- Meet clients in person, including meetings, meals, socials, roundtables and partner events
- Feed client insight back into the business so Housr keeps improving the partner and rental journey
What we’re looking for
- Proven commercial experience in Customer Success, Client Success, Account Management, Partner Success or a similar commercial relationship role (3‑6 years of experience)
- Highly organized and able to manage a large account base without letting things slip
- Strong communicator capable of building trust with different types of clients, from formal agency owners to more direct, entrepreneurial operators
- Commercial confidence, comfortable asking clients how we can do more together
- Experience working with targets around retention, renewals, upsell, revenue growth or account expansion
- Comfort using CRM systems; HubSpot experience is a real bonus
- Willingness to travel to clients and work in a fast‑moving, sales‑led environment
- Property, lettings, PropTech or student rental experience would be useful, but it is not essential
What good looks like
In the first few months, you’ll have built close relationships with the client base, understood account types, built trust internally and begun structuring partner relationship management. Within six months, key accounts feel actively managed, HubSpot is better organised, and Housr has clearer visibility of retention, client health and upsell opportunities. Longer term, you’ll play an important part in building the UK client success function as Housr continues to grow.
Location and travel
Manchester is strongly preferred, with the team currently working from the office around 4 days per week. There will be UK client travel around twice per month, with expenses covered. Housr may consider a remote candidate if they are very strong and based somewhere useful for the client base, but they must still be in Manchester regularly and happy to travel more often.
What we offer
- Salary & Bonus – Genuinely market competitive (benchmark banding disclosed during interview)
- Share Options – Opportunity to gain from Housr’s success through our Share Options scheme (discussed during interview)
- Holiday – 25 days off, plus bank holidays each year
- Monthly Team Lunches – All team lunch at the end of each month and afternoon off for focus on self
- Company socials – Various team events ranging from paintball to ping‑pong tournaments
- Amazing Central Manchester office space
Client Success Manager in Manchester employer: Housr
Housr in Manchester is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for energetic self-starters eager to excel in sales. With a hybrid working model, employees enjoy the flexibility of remote work while benefiting from regular in-person collaboration and team-building activities, including weekly lunches. We prioritise employee growth through target-driven incentives and a supportive environment that encourages personal and professional development.
