At a Glance
- Tasks: Manage UK partner accounts and build strong relationships to drive client success.
- Company: Housr is revolutionising the student property market with innovative tech solutions.
- Benefits: Competitive salary, share options, 25 days holiday, and fun team socials.
- Other info: Hybrid role based in Manchester with opportunities for travel and career growth.
- Why this job: Join a dynamic team and make a real impact in the PropTech and FinTech space.
- Qualifications: 3-6 years in customer or client success roles, strong communication skills, and CRM experience.
The predicted salary is between 40000 - 50000 £ per year.
Manchester - Hybrid, ideally 4 days per week in the office, uncapped commission, UK client travel required.
About Housr
Housr is transforming the student property ecosystem through integrated Bills Packages, payment solutions, and operational technology that simplify lettings at scale. Operating at the intersection of PropTech and FinTech, we partner with agents, operators, landlords and developers to deliver speed, transparency, automation and revenue optimisation across the rental lifecycle. We operate in a performance‑led environment where enterprise partnerships, product commercialization and structured go‑to‑market execution directly drive national revenue growth.
Role Overview
We’re looking for a Client Success Manager to take ownership of Housr’s UK partner relationships across letting agents, landlords and property partners. You’ll be managing a varied partner base of around 100 accounts. Some will be smaller, lower‑touch relationships. Others will be key accounts where you’ll be speaking regularly with multiple stakeholders, getting close to their needs and helping them get more value from Housr.
This role is focused on four clear priorities:
- Growing and protecting Housr’s existing UK partner relationships
- Improving retention, NPS and overall client experience
- Increasing account value through upsell, package adoption and stronger partner engagement
- Helping build a more structured client success function, including better use of HubSpot
What you’ll be doing
- Manage a portfolio of UK partner accounts across letting agents, landlords and property partners
- Build strong, trusted relationships with partners and become one of their main points of contact at Housr
- Support clients through onboarding, training, adoption, renewals and ongoing account growth
- Work closely with the wider sales team to ensure clients are well looked after and commercially engaged
- Identify opportunities to grow account value through upsell, cross‑sell, package adoption and deeper use of Housr
- Help improve account management workflows, reporting and client touchpoints inside HubSpot
- Track client health, retention, NPS and revenue opportunities across your account base
- Meet clients in person, including meetings, meals, socials, roundtables and partner events
- Feed client insight back into the business so Housr keeps improving the partner and rental journey
What we’re looking for
- Proven commercial experience in Customer Success, Client Success, Account Management, Partner Success or a similar commercial relationship role (3‑6 years of experience)
- Highly organized and able to manage a large account base without letting things slip
- Strong communicator capable of building trust with different types of clients, from formal agency owners to more direct, entrepreneurial operators
- Commercial confidence, comfortable asking clients how we can do more together
- Experience working with targets around retention, renewals, upsell, revenue growth or account expansion
- Comfort using CRM systems; HubSpot experience is a real bonus
- Willingness to travel to clients and work in a fast‑moving, sales‑led environment
- Property, lettings, PropTech or student rental experience would be useful, but it is not essential
What good looks like
In the first few months, you’ll have built close relationships with the client base, understood account types, built trust internally and begun structuring partner relationship management. Within six months, key accounts feel actively managed, HubSpot is better organised, and Housr has clearer visibility of retention, client health and upsell opportunities. Longer term, you’ll play an important part in building the UK client success function as Housr continues to grow.
Location and travel
Manchester is strongly preferred, with the team currently working from the office around 4 days per week. There will be UK client travel around twice per month, with expenses covered. Housr may consider a remote candidate if they are very strong and based somewhere useful for the client base, but they must still be in Manchester regularly and happy to travel more often.
What we offer
- Salary & Bonus – Genuinely market competitive (benchmark banding disclosed during interview)
- Share Options – Opportunity to gain from Housr’s success through our Share Options scheme (discussed during interview)
- Holiday – 25 days off, plus bank holidays each year
- Monthly Team Lunches – All team lunch at the end of each month and afternoon off for focus on self
- Company socials – Various team events ranging from paintball to ping‑pong tournaments
- Amazing Central Manchester office space
Client Success Manager in Manchester employer: Housr
Housr is an exceptional employer that fosters a dynamic and performance-driven work culture, ideal for those looking to thrive in the PropTech and FinTech sectors. With a focus on employee growth, we offer competitive salaries, share options, and generous holiday allowances, alongside regular team events and a vibrant office environment in central Manchester. Join us to build meaningful relationships with partners while enjoying the benefits of a supportive team and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Housr. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Housr before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Housr:Your cover letter is your chance to shine! Tell us why you want to work at Housr specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Housr!
How to prepare for a job interview at Housr
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
