Transformation and Process Improvement Analyst

We’re looking for a Transformation and Process Improvement Analyst to support Housing Solutions in delivering technology‑enabled transformation and service improvement. This role plays a key part in shaping, coordinating and embedding change across services, ensuring that new systems, processes and ways of working genuinely improve outcomes for residents and colleagues.

You’ll take ownership of defined transformation workstreams, service improvement initiatives and projects, supporting activity from early discovery through design, testing, go‑live and early embedding. Working closely with operational services, technology teams and suppliers, you’ll help ensure change is well defined, realistic, user‑centred and aligned to organisational priorities. Alongside formal projects, you’ll help identify and progress quick wins, process improvements, automation and digital changes that reduce friction, improve service delivery and strengthen confidence in change.

You’re a practical, analytical and collaborative professional who enjoys working at the intersection of people, process and technology. You’re curious about how services really work day‑to‑day and are motivated by finding better, simpler and more user‑centred ways of delivering outcomes for residents and colleagues. You’re comfortable working with operational teams, asking the right questions, and turning complex problems into clear requirements and achievable improvements.

You bring structure and clarity to change activity, balancing ambition with realism, and you’re confident supporting services through testing, go‑live and early adoption. You have a strong service‑improvement mindset, an eye for practical automation and digital opportunities, and the interpersonal skills to influence, challenge constructively and build trust across teams. Above all, you care about delivering change that sticks and makes a genuine difference.

Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.

We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment. Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture.

Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices. Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme. Our commitment to Learning and Development can be seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.

At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme.

To apply for this vacancy please visit the Work With Us page of our website. The closing date is 3 June 2026. We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, therefore we look forward to your application as soon as you are ready. We will not be accepting applications through recruitment agencies for this position. Internal applications are welcome from employees who have passed their probation period, are not currently being standard set for absence or performance or on a disciplinary warning (unless able to demonstrate significant improvement over the last six months).

Housing Solutions offer a wide range of benefits for our employees, for further details on our benefits please view the attached Benefits Package Overview.