At a Glance
- Tasks: Support residents with tenancy issues and build strong relationships in our housing schemes.
- Company: Housing Solutions, a diverse and inclusive employer focused on wellbeing.
- Benefits: Generous annual leave, up to 14% pension contributions, and a focus on employee wellbeing.
- Other info: Join a supportive team committed to equal opportunities and personal growth.
- Why this job: Make a real difference in people's lives while developing your career in housing support.
- Qualifications: Experience in housing management and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our Supported Housing Officers provide excellent front‑line tenancy liaison services to our supported housing residents dealing with a range of tenancy matters including assessment that accommodation meets the needs of the person, supporting customers to manage their rent accounts, sustain their tenancies individually or through multi‑agency working, and providing advice on a range of tenancy management issues including housing benefit.
Establish and maintain good working relationships with all support providers, local authorities and other external agencies, reporting safeguarding concerns. You will conduct site visits and inspections to ensure compliance in accordance with Housing Solutions Health and Safety and Fire Safety Policies and Procedures, getting to know our customers and building strong relationships across our supported housing schemes.
Providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national. The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate, which is considered satisfactory to Housing Solutions. You will need to be able to drive and have use of a car insured for business use and a full, clean UK driving licence.
You must have experience of working in a housing management and/or housing support service as well as experience of partnership working with local authorities, healthcare and other public bodies, and voluntary organisations. You will be good at understanding people and will enjoy talking to and listening to customers. You will have experience in dealing with customers who have a range of support needs and assessing their risks and needs and developing support plans, which lead to the promotion of independence and reduction of overall risk and needs in identified areas. You will be an effective communicator both verbally and in writing. Ideally, you will have a recognised qualification in Housing Practice. You will have a passion for delivering excellent customer service and you will care about the outcomes you produce for your customers.
Our substantial benefit package includes company pension contributions of up to 14% and a strong focus on employee wellbeing, including generous annual leave and the Healthy Lives, Healthy Minds programme.
At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.
Supported Housing Officer employer: Housing Solutions
Housing Solutions is an exceptional employer, offering a supportive and inclusive work environment for Supported Housing Officers. With a strong emphasis on employee wellbeing, generous annual leave, and a commitment to professional development, we empower our staff to make a meaningful impact in the lives of our residents. Our collaborative culture fosters strong relationships with local authorities and support providers, ensuring that you can thrive while helping others achieve independence.
StudySmarter Expert Advice🤫
We think this is how you could land Supported Housing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially in supporting tenants and managing housing issues.
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate your ability to listen and respond effectively. Share examples of how you’ve helped customers in the past, especially those with diverse support needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Supported Housing Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and support services. We want to see how your skills align with the role of a Supported Housing Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills:Since effective communication is key in this role, let us know about your experiences where you’ve successfully interacted with customers or collaborated with external agencies. Use clear and concise language in your application to demonstrate your writing skills.
Highlight Your Passion for Customer Service:We’re looking for someone who genuinely cares about helping others. Share specific instances where you’ve gone above and beyond to support customers, especially those with diverse needs. This will help us see your commitment to excellent service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Housing Solutions
✨Know Your Stuff
Make sure you understand the key responsibilities of a Supported Housing Officer. Brush up on tenancy management, housing benefits, and how to support residents with varying needs. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your People Skills
Since this role involves a lot of interaction with residents and external agencies, be ready to share examples of how you've effectively communicated and built relationships in previous roles. Highlight your experience in understanding and addressing customer needs.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a resident's complaint or assessing their needs. Think through some scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and empathy.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the organisation's approach to supported housing or how they measure success in tenant satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
