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- Tasks: Assist customers with queries about housing repairs, lettings, and benefits through various communication channels.
- Company: Community-focused housing association dedicated to making a positive local impact.
- Benefits: Flexible remote work, supportive team environment, and opportunities for personal growth.
- Why this job: Join a passionate team and make a real difference in people's lives.
- Qualifications: Strong customer service skills and the ability to handle challenging situations with empathy.
The predicted salary is between 25000 - 32000 £ per year.
A community-focused housing association is seeking a proactive Customer Service representative to assist internal and external customers. This role involves responding to queries through calls, emails, and face-to-face interactions about repairs, lettings, and benefits.
The ideal candidate should have strong customer service skills, the ability to handle difficult situations, and an empathetic approach. You will be part of a dedicated team, committed to making a positive impact in the local community.
Remote Housing Customer Experience Champion employer: Housing Solutions
Contact Detail:
Housing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Housing Customer Experience Champion
✨Tip Number 1
Get to know the company! Research the housing association's values and community initiatives. This will help you tailor your conversations and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle tricky situations or difficult customers. Role-playing with a friend can help you feel more confident when those questions come up in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant community groups. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Remote Housing Customer Experience Champion
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and resolved issues in the past, so share specific examples that demonstrate your skills.
Be Empathetic: Since this role is all about helping people, let your empathy shine through in your written application. Use language that shows you understand the challenges customers face and how you can support them.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to our job description. Mention how your values align with our community-focused mission and why you’re excited about this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Housing Solutions
✨Know the Community
Familiarise yourself with the housing association's mission and values. Understanding their community focus will help you demonstrate your commitment to making a positive impact during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or difficult situations. Highlight your empathetic approach and how it led to positive outcomes.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are ready to engage with both internal and external customers effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.