At a Glance
- Tasks: Support residents with tenancy issues and build strong relationships in our housing schemes.
- Company: A leading organisation dedicated to providing excellent housing support services.
- Benefits: Generous leave, pension contributions, and a focus on your personal development.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in people's lives while developing your career in housing support.
- Qualifications: Experience in housing management and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Our Supported Housing Officers provide excellent front-line tenancy liaison services to our supported housing residents dealing with a range of tenancy matters including assessment that accommodation meets the needs of the person.
- Support customers to manage their rent accounts, sustain their tenancies individually or through multi-agency working, and provide advice on a range of tenancy management issues including housing benefit.
- Establish and maintain good working relationships with all support providers, local authorities, and other external agencies, reporting safeguarding concerns.
- Conduct site visits/inspections to ensure compliance in accordance with Housing Solutions Health and Safety and Fire Safety Policies and Procedures, getting to know our customers and building strong relationships across our supported housing schemes.
- Provide the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national.
Qualifications
- You must have experience of working in a housing management and/or housing support service as well as experience of partnership working with local authorities, healthcare and other public bodies, as well as voluntary organisations.
- You will be good at understanding people and will enjoy talking to and listening to customers.
- You will have experience in dealing with customers who have a range of support needs and assessing customers’ risks and needs and developing support plans, which lead to the promotion of independence and reduce the overall risk and needs in the identified areas.
- You will be an effective communicator both verbally and in writing.
- Ideally, you will have a recognised qualification in Housing Practice.
- You will have a passion for delivering excellent customer service and you will care about the outcomes you produce for your customers.
- The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.
- You will need to be able to drive and have use of a car insured for business use and a full, clean UK driving licence.
Employee Benefits
- We offer a substantial benefits package including company pension contributions of up to 14%, generous annual leave and the ‘Healthy Lives, Healthy Minds’ programme.
- Our commitment to Learning and Development is evident across the organisation, with broad development funds and in‑house development programmes and sponsorship through our development fund.
- We are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace.
- We proudly welcome candidates from all backgrounds and experiences and are a Disability Confident Employer under the Government’s Disability Confident Scheme.
Supported Housing Officer in Maidenhead employer: Housing Solutions
As a Supported Housing Officer with us, you will join a dedicated team that prioritises excellent customer service and community support in a diverse and inclusive environment. Our substantial benefits package, including generous annual leave and a commitment to employee development, ensures that you can grow both personally and professionally while making a meaningful impact in the lives of our residents. Located in a vibrant community, we foster strong partnerships with local authorities and agencies, providing you with unique opportunities to collaborate and enhance your skills.
StudySmarter Expert Advice🤫
We think this is how you could land Supported Housing Officer in Maidenhead
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Supported Housing Officer, especially your skills in tenancy management and customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supported Housing Officer in Maidenhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and support services. We want to see how your skills align with the responsibilities of a Supported Housing Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills:Since effective communication is key in this role, use your written application to demonstrate your ability to convey information clearly. We love seeing candidates who can articulate their thoughts well, so keep it concise and engaging!
Highlight Your Customer Service Passion:We’re all about delivering excellent customer service, so make sure to express your passion for helping others in your application. Share any experiences where you’ve gone above and beyond for customers, as this will resonate with us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Housing Solutions
✨Know Your Stuff
Make sure you understand the key responsibilities of a Supported Housing Officer. Familiarise yourself with tenancy management, housing benefits, and the importance of building relationships with support providers and local authorities. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves working closely with residents who have various support needs, be prepared to discuss your experience in dealing with diverse individuals. Share specific examples of how you've effectively communicated and built rapport with customers in the past. This will demonstrate your ability to connect with tenants and provide the support they need.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about situations where you've had to assess risks, develop support plans, or manage tenancy issues. Practising your responses to these scenarios will help you articulate your thought process and problem-solving skills clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation and its approach to supported housing. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to learn more about their commitment to customer service and community support.
