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- Tasks: Support residents with tenancy issues and build strong community relationships.
- Company: Join a not-for-profit housing association dedicated to community welfare.
- Benefits: Competitive salary, generous leave, pension contributions, and wellbeing programmes.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 29000 - 39000 £ per year.
Salary: Circa £34,645 per annum, plus car allowance £2,621 per annum
Hours: Full Time, 37 hours per week
Term: 12 month Fixed Term Contract
Location: Maidenhead - with opportunity to balance with remote working
About The Role
Our Housing Officers provide excellent front-line tenancy liaison and neighbourhood services to residents dealing with a range of tenancy and estate issues including tenancy visits, tenancy renewals, pre-void / end of tenancy visits and estate inspections. Aiming to resolve minor complaints within their tenancy patches whilst supporting good neighbour relations and focussing on achieving high-levels of resident satisfaction.
You will be a visible presence on our estates, getting to know our customers and building strong relationships across our customer base whilst supporting other officers in taking a robust approach to enforcing tenancy terms and conditions by making referrals to specialist officers where appropriate. Providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national.
About you
You must have experience of working in a customer focused environment with sometimes complex problems that need solving within tight deadlines within a front-line customer facing role. You will be good at understanding people and will enjoy talking to and listening to customers. You will have experience in dealing with challenging and difficult behaviour with the ability to be assertive and comfortable having conversations about resolving disputes. You will be an effective communicator both verbally and in writing.
Ideally, you will have some understanding of the housing sector and may have been in a customer service agent or similar role previously but you will be ambitious and be keen to learn and gain experience out in the field. You will have a passion for delivering excellent customer service and you will care about the outcomes you produce for your customers.
The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.
About Us
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.
Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.
Why Choose Us
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.
Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.
Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.
Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.
At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme.
How to Apply
To apply for this vacancy please visit the Jobs & Careers page of our website www.housingsolutions.co.uk. The closing date is 30 January 2026. Interviews will be held on 10 February 2026. We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, therefore we look forward to your application as soon as you are ready. We will not be accepting applications through recruitment agencies for this position.
Employee Benefits
Housing Solutions offer a wide range of benefits for our employees, for further details on our benefits please view the attached Benefits Package Overview. Or head to our website where you can find additional information.
Housing Officer in Maidenhead employer: Housing Solutions
Contact Detail:
Housing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Maidenhead
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Housing Officer, you'll need to be great at talking to people. Try role-playing with a friend or family member to get comfortable discussing tenancy issues and resolving disputes.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of situations where you've dealt with challenging customers or resolved conflicts. This will demonstrate your problem-solving skills and customer service focus.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining our team at Housing Solutions.
We think you need these skills to ace Housing Officer in Maidenhead
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-focused roles. We want to see how you've tackled complex problems and dealt with challenging behaviours, so share specific examples that showcase your skills in this area.
Be Personable and Approachable: As a Housing Officer, building relationships is key. Use your application to convey your ability to connect with people. A friendly tone in your writing can go a long way in showing us you’re the right fit for our community-focused culture.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Housing Officer role. Mention your understanding of the housing sector and how your experiences align with our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Housing Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Officer inside out. Familiarise yourself with tenancy issues, customer service principles, and the specific challenges faced in the housing sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Housing Officer, you'll be dealing with residents and resolving disputes. Prepare examples from your past experiences where you've successfully handled difficult situations or provided excellent customer service. Highlight your communication skills and ability to empathise with others.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to solve complex problems under pressure. Be ready to discuss how you approached these situations, what steps you took, and the outcomes. This will illustrate your capability to handle the challenges that come with the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the organisation is currently facing, or how success is measured for a Housing Officer. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
