At a Glance
- Tasks: Join our team as a Home Ownership Officer, managing housing products and providing excellent customer service.
- Company: Housing Solutions, a community-focused not-for-profit housing association.
- Benefits: Competitive salary, car allowance, generous leave, and a strong focus on employee wellbeing.
- Other info: Flexible working options and opportunities for professional development await you!
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in property management or social housing, with strong communication and organisational skills.
The predicted salary is between 37237 - 37237 £ per year.
Salary Circa £37,237 per annum, plus car allowance £2,621 per annum
Hours: Full Time, 37 hours per week
Location: Maidenhead - with opportunity to balance with remote working
About The Role
We are looking for a proactive and customer-focused Home Ownership Officer to join our Home Ownership team. This is an exciting opportunity to play a key front-line role in delivering an effective home ownership service across shared ownership, leasehold, commercial rented and market rent properties. In this varied role, you will be responsible for managing homeowner housing products, supporting sales and resales, responding to leasehold queries, monitoring managing agents and ensuring customers receive timely, accurate and professional advice. You will also help manage commercial lettings, rent arrears, estate inspections, service charge queries and leaseholder consultation processes, while working closely with colleagues, contractors, solicitors and external partners. You will need to be confident dealing with a varied workload, able to build positive relationships and committed to delivering excellent customer service. The role will involve occasional site or home visits and some out-of-hours work where required.
About You
You will have experience of working in a property management, shared ownership, social housing or estate agency environment, with an understanding of leasehold, shared ownership and customer-focused housing services. You will be a clear and effective communicator, able to explain complex information confidently and sensitively to a range of customers and stakeholders. We are looking for someone who is organised, solution-focused and able to prioritise a varied workload while maintaining accurate records and meeting service standards. You will be confident working both independently and as part of a team, with strong negotiation skills and the ability to resolve complex property or leasehold issues professionally. A minimum GCSE or equivalent qualification is required, along with good IT skills including Microsoft Office. A clean driving licence and access to a roadworthy car are also required, as the role involves visits to properties and estates. Experience of conveyancing processes, Section 20 consultation, right to buy or right to acquire would be advantageous. The successful applicant will require an Enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.
About Us
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion. Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.
Why Choose Us
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment. Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices. Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme. Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes. At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.
The closing date is 31 August 2026. Interviews will be held on 15 September 2026. We will not be accepting applications through recruitment agencies for this position.
Employee Benefits
Housing Solutions offer a wide range of benefits for our employees, for further details on our benefits please view the attached Benefits Package Overview. Or head to our website where you can find additional information.
Home Ownership Officer in Maidenhead employer: Housing Solutions
At Housing Solutions, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and collaboration. As a Works Planner, you will benefit from a structured environment that encourages professional growth and development, while also enjoying a healthy work-life balance with our flexible shift patterns. Join us in making a meaningful impact in the community through effective service delivery and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Officer in Maidenhead
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Housing Solutions.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Housing Solutions? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Housing Solutions's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Home Ownership Officer in Maidenhead
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Home Ownership Officer role at Housing Solutions, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Housing Solutions
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Housing Solutions operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Housing Solutions. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Housing Solutions.
