At a Glance
- Tasks: Lead income, lettings, and tenancy sustainment services to support residents in accessing homes.
- Company: Join Housing Solutions, a forward-thinking organisation focused on community impact.
- Benefits: Enjoy a comprehensive benefits package and a commitment to diversity and inclusion.
- Other info: Opportunity for career growth in a dynamic, customer-focused environment.
- Why this job: Make a real difference in people's lives while driving performance and innovation.
- Qualifications: Proven leadership in housing services with strong analytical and team development skills.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking an experienced and strategic leader to join Housing Solutions as our Head of Income, Lettings and Tenancy Sustainment. This key senior role brings collective responsibility across income, lettings and tenancy sustainment services, ensuring a joined‑up, customer‑focused approach that supports residents to successfully access and sustain their homes.
The role oversees a broad portfolio, including income collection of approximately £53m, and is equally focused on driving high performance across lettings and tenancy sustainment. You will ensure homes are allocated efficiently, void loss is minimised, and residents are supported to maintain their tenancies, with a strong emphasis on early intervention and prevention.
Central to the role is oversight of a Head of Service, with a clear focus on delivering targeted, outcome‑driven projects across lettings and tenancy sustainment. This will drive improvements in tenancy success, reduce turnover and former tenant debt, and embed continuous improvement across these interconnected service areas. The postholder will ensure compliance with all relevant legislation and policies while fostering a culture of performance, collaboration and excellent customer service.
Reporting to the Assistant Director of Housing & Resident Engagement, you will also deputise where required and contribute to the wider strategic direction of the organisation.
You must have experience of working in a customer‑focused environment with sometimes complex problems that need solving within tight deadlines within a front‑line customer facing role. We are looking for a confident and forward‑thinking leader who can operate at a strategic and operational level.
- Significant experience leading income management or housing services in a fast‑paced, performance‑driven environment
- A proven track record of improving team performance and service delivery
- Strong leadership skills, with experience developing and motivating teams
- Excellent analytical skills with the ability to interpret data and present insights at senior level
- Strong knowledge of housing legislation, income recovery, and welfare benefits
- Experience managing budgets and delivering against financial targets
The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.
Housing Solutions offer a wide range of benefits for our employees. For further details on our benefits please view the attached Benefits Package Overview or head to our website where you can find additional information: Company Benefits.
At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.
Head of Income, Lettings and Tenancy Sustainment in Maidenhead employer: Housing Solutions
Housing Solutions is an exceptional employer that prioritises a collaborative and customer-focused work culture, making it an ideal place for those passionate about supporting residents in their housing journey. With a strong emphasis on employee growth, we offer extensive training and development opportunities, alongside a comprehensive benefits package that enhances work-life balance. Located in a vibrant community, our commitment to diversity and inclusion ensures that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Income, Lettings and Tenancy Sustainment in Maidenhead
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Housing Solutions, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Housing Solutions and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Head of Income, Lettings and Tenancy Sustainment in Maidenhead
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Housing Solutions and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Housing Solutions
✨Get to Know Public Sector Values
Before your interview with Housing Solutions, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Housing Solutions.
