CX Advisor - Part-time 22.5 hours in Maidenhead

Job details

Job reference

REQ0179

Date posted

18/12/2025

Application closing date

29/12/2025

Location

Maidenhead

Salary

Circa £16,455 per annum (£27,060pa FTE) (rising to £17,765 per annum (£29,213pa FTE) on completion of probation

Package

Blank

Contractual hours

22.5

Basis

Part Time

Job category/type

Customer Services

CX Advisor – September

CX Advisor – Part-time 22.5 hours

Job description

About The Role

We are looking for a positive and proactive individual to provide excellent customer service to our internal and external customers within the housing team of our ambitious housing association.

You will be the first point of contact for our customers and provide assistance on a variety of queries. The role is predominantly over the phone through inbound calls but also via email, webchat and face to face. You will be proactively responding to service requests such as repairs and maintenance, housing enquiries, lettings, benefit advice, along with a variety of calls for the rest of the business always aiming to resolve customer issues at point of contact.

You will also be responsible for recording your interactions within our communications system and IT systems, and the role will require you to work to group policy and procedures and be flexible.

This is a part-time role working 22.5 hours per week as follows:

• Monday-Thursday 12:30 to 17:00
• Friday 12:30 – 17:00

About you

We are looking for someone who will thrive on our values of Ownership, Innovation, Teamwork and Inclusion and incorporate them in their working day.

The post holder will be the face and voice of Housing Solutions, joining a small Customer Services Team. You will be the first point of contact for our customers. The successful candidate will have the ability to work on their own initiative, dealing with a variety of calls such as repairs, lettings, Housing and departmental queries.

You will have a high level of customer service skills, and a natural ability to empathise with customers, seeking to find solutions to problems. The successful candidate must also have the ability to handle difficult calls and diffuse situations over the phone. Previous experience within a telephone-based environment is desirable for this role.

About Us

Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of w they live and our colleagues proud of w they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.

Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.

Why Choose Us

We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.

Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.

Our substantial benefits package includes generous company pension contributions and a strong focus on employee wellbeing, including generous annual leave and our \’Healthy Lives, Healthy Minds\’ programme.

Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.

At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We\’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.

How to Apply

To apply for this vacancy please visit the Jobs & Careers page of our website

The closing date is 29/12/2025 Interviews will be held on 7/01/2026

We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, tfore we look forward to your application as soon as you are ready.

We will not be accepting applications through recruitment agencies for this position.

Employee Benefits

Housing Solutions offer a wide range of benefits for our employees, for further details on our benefits please view the attached Benefits Package Overview. Or head to our website w you can find additional information;