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- Tasks: Support resident complaints and manage governance administration in a community-focused setting.
- Company: A dedicated housing association committed to enhancing resident experience.
- Benefits: Hybrid/remote work options, skill development, and a supportive team environment.
- Why this job: Make a difference in residents' lives while building valuable skills in governance and compliance.
- Qualifications: Strong communication, organisational skills, and ideally some housing sector experience.
- Other info: Great opportunity for career growth in a meaningful role.
The predicted salary is between 28800 - 43200 £ per year.
A community-focused housing association is seeking a Complaints & Governance Assistant to support the handling of resident complaints and provide essential governance administration. The role suits candidates looking to build skills in compliance and resident experience.
Responsibilities include:
- Coordinating casework
- Supporting Board meetings
- Monitoring performance
Ideal candidates have strong communication and organizational skills, a professional approach to complaints, and preferably some experience in the housing sector.
Complaints & Governance Coordinator (Hybrid/Remote) in Maidenhead employer: Housing Solutions
Contact Detail:
Housing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints & Governance Coordinator (Hybrid/Remote) in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaints and governance. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching common complaints handling scenarios. We want you to showcase your problem-solving skills and how you’d handle tricky situations with residents.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaints & Governance Coordinator (Hybrid/Remote) in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints & Governance Coordinator role. Highlight your communication and organisational skills, and any relevant experience in the housing sector. We want to see how you can contribute to enhancing resident experience!
Showcase Your Professionalism: Since this role involves handling complaints, it's crucial to demonstrate a professional approach in your application. Use clear and concise language, and provide examples of how you've effectively managed similar situations in the past. We appreciate candidates who take this seriously!
Highlight Relevant Experience: If you've got experience in governance or compliance, make sure to shine a light on it! Even if it's not directly in housing, any related skills can be valuable. We’re looking for someone who can support Board meetings and monitor performance, so let us know what you've got!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our community-focused team!
How to prepare for a job interview at Housing Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Complaints & Governance Coordinator. Familiarise yourself with the key tasks like coordinating casework and supporting Board meetings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experiences where you've effectively handled complaints or communicated with residents. Practising these scenarios will help you articulate your skills clearly during the interview.
✨Demonstrate Organisational Prowess
Being organised is key in this role, so think of specific instances where you've successfully managed multiple tasks or projects. Share how you prioritised your workload and ensured everything ran smoothly, as this will highlight your suitability for the position.
✨Research the Housing Sector
Even if you don't have extensive experience in the housing sector, showing that you've done your homework can set you apart. Read up on current trends, challenges, and best practices in housing governance. This knowledge will not only impress your interviewers but also help you engage in meaningful discussions.
