At a Glance
- Tasks: Lead a team to deliver top-notch housing services and support residents in your community.
- Company: Join a not-for-profit Housing Association dedicated to making a difference.
- Benefits: Competitive salary, car allowance, and flexible remote working options.
- Other info: Be part of a passionate team committed to inclusivity and community engagement.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in team management and customer service, with knowledge of housing legislation.
The predicted salary is between 40000 - 45000 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference REQ0205 Date posted 05/06/2026 Application closing date 17/06/2026 Location Maidenhead Salary Circa £42,124 to £43,496 per annum depending on experience Package Car Allowance £2,621 per annum Contractual hours 37 Basis Full Time Job category/type Resident Services & Community Benefit Package Overview - portrait - Updated March 2025.pdf Employment Safeguarding - final approved 20.07.21.pdf
Become Part of a Forward-thinking, Housing Service Making a Difference Where it Matters Most.
This is an exciting time to join Housing Solutions. Following our recent C1 regulatory grading, we are growing our frontline housing services to increase visibility, strengthen relationships with residents and enhance the way we deliver services across our communities, we are looking for people who are passionate about social housing, care about doing the right thing, and want to make a meaningful difference to the lives of others. Our work is guided by strong values, taking ownership of the service we provide, working with inclusion and respect, embracing innovation to improve how we work, and achieving success through teamwork, If you’re motivated by purpose and want to be part of supportive, forward- thinking housing organisation that is confident about its future, this is a great opportunity to grow with us.
To find out more, we’re inviting you to join us at an informal recruitment drop in on 12 th June 2026, between 11am – 2pm at our offices in Maidenhead. This is a chance to meet the team, learn more about our approach and explore whether Housing Solutions could be the right next step for you . Please contact us in advance to secure your place by emailing jobs@housingsolutions.co.uk , letting us know your name, contact details and which role(s) your interested in. No CV is required at this stage.
About The Role
The Housing Team Leader will play a key operational role in leading the delivery of front-line tenancy management and neighbourhood services, ensuring KPIs and compliance targets are met. This role includes direct line management of the team, providing necessary support and coaching to achieve high levels of resident satisfaction and engagement. Additionally, the Housing Team Leader will support the team and the Neighbourhood Team Manager.
About you
You must have experience of working in a customer focused environment with sometimes complex problems that need solving within tight deadlines within a front-line customer facing role.
You will be good at understanding people and will enjoy talking to and listening to customers. You will have experience in dealing with challenging and difficult behaviour with the ability to be assertive and comfortable having conversations about resolving disputes. You will be an effective communicator both verbally and in writing.
Ideally, you will have previous experience of supporting and leading a team, preferably within the housing sector. You will have a passion for delivering excellent customer service and you will care about the outcomes you produce for your customers.
The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.
About Us
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.
Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community, and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.
Why Choose Us
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.
Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.
Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.
Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.
At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. https://www.gov.uk/government/collections/disability-confident-campaign . As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.
How to Apply
To apply for this vacancy please click the apply now button on our website or visit the Jobs & Careers page of our website www.housingsolutions.co.uk
The closing date is 17 th June 2026 Interviews will be held on Tuesday 23 rd June 2026 (subject to change)
We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date; therefore, we look forward to your application as soon as you are ready.
We will not be accepting applications through recruitment agencies for this position.
Housing Team Leader in Maidenhead employer: Housing Solutions
Housing Solutions is an exceptional employer that prioritises the well-being of both its residents and employees. Located in Maidenhead, we offer a supportive work culture that values teamwork, innovation, and inclusion, alongside competitive benefits such as a car allowance and flexible remote working options. Our commitment to employee growth and community impact makes this a rewarding place to build a meaningful career in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Team Leader in Maidenhead
✨Tip Number 1
Get to know the company inside out! Research Housing Solutions, their values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've led a team or handled complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Housing Team Leader in Maidenhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management and team leadership. We want to see how your skills align with the role of Housing Team Leader, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Housing Team Leader, strong communication is key! Use your application to demonstrate how you've effectively engaged with residents and colleagues in the past. We love seeing examples of how you’ve built relationships and resolved conflicts.
Highlight Your Knowledge of Legislation:Since this role involves compliance with housing legislation, make sure to mention any relevant qualifications or training you have. We’re looking for someone who understands the ins and outs of tenancy management, so let us know what you know!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and our values!
How to prepare for a job interview at Housing Solutions
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management. Familiarise yourself with the key issues in the social housing sector, as well as the specific challenges faced by the organisation. This will show that you're not just interested in the role, but that you understand the landscape.
✨Showcase Your Leadership Skills
As a Housing Team Leader, you'll need to demonstrate your ability to manage and support a team. Prepare examples of how you've successfully led teams in the past, especially in challenging situations. Highlight your decision-making skills and how you’ve helped your team overcome obstacles.
✨Engage with the Community Focus
Housing Solutions prides itself on community engagement. Be ready to discuss how you would foster strong relationships with residents and external partners. Share any relevant experiences where you've made a positive impact in your community or improved resident satisfaction.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team dynamics, and the organisation's goals. This shows your genuine interest and helps you assess if this is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
