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- Tasks: Provide top-notch customer service via phone, email, and webchat for housing queries.
- Company: Join a community-focused housing association dedicated to affordable living.
- Benefits: Enjoy generous leave, pension contributions, and a focus on employee wellbeing.
- Why this job: Be the voice of change, helping residents feel proud of their homes.
- Qualifications: Strong customer service skills and experience in a telephone-based environment preferred.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a positive and proactive individual to provide excellent customer service to our internal and external customers within the housing team of our ambitious housing association. You will be the first point of contact for our customers and provide assistance on a variety of queries. The role is predominantly over the phone through inbound calls but also via email, webchat and face to face.
You will be proactively responding to service requests such as repairs and maintenance, housing enquiries, lettings, benefit advice, along with a variety of calls for the rest of the business always aiming to resolve customer issues at point of contact. You will also be responsible for recording your interactions within our communications system and IT systems, and the role will require you to work to group policy and procedures and be flexible.
We are looking for someone who will thrive on our values of Ownership, Innovation, Teamwork and Inclusion and incorporate them in their working day. The post holder will be the face and voice of Housing Solutions, joining a small Customer Services Team. You will have a high level of customer service skills, and a natural ability to empathise with customers, seeking to find solutions to problems. The successful candidate must also have the ability to handle difficult calls and diffuse situations over the phone. Previous experience within a telephone-based environment is desirable for this role.
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.
Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.
Our substantial benefits package includes generous company pension contributions and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme. Our commitment to Learning and Development can be seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.
At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme.
To apply for this vacancy please visit the Jobs & Careers page of our website www.housingsolutions.co.uk. The closing date is 12 April 2026. Interviews will be held week commencing 20 April 2026. We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, therefore we look forward to your application as soon as you are ready. We will not be accepting applications through recruitment agencies for this position.
Housing Solutions offer a wide range of benefits for our employees, for further details on our benefits please view the attached Benefits Package Overview. Or head to our website where you can find additional information; https://www.housingsolutions.co.uk/job-and-careers/company-benefits/.
CX Advisor employer: Housing Solutions
Contact Detail:
Housing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Advisor
✨Tip Number 1
Get to know the company inside out! Research Housing Solutions, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone interactions, try role-playing with a friend or family member. Focus on handling difficult calls and resolving issues quickly – it’ll give you a confidence boost when it’s your turn!
✨Tip Number 3
Be ready to share examples! Think of situations where you've demonstrated ownership, teamwork, or innovation in your previous roles. These stories will help you stand out and show how you embody the values Housing Solutions is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Housing Solutions team. Don’t wait too long – get your application in as soon as you can!
We think you need these skills to ace CX Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled calls and resolved issues in the past, so share specific examples that showcase your skills!
Be Proactive and Positive: Since we're looking for a positive and proactive individual, let your enthusiasm shine through in your written application. Use upbeat language and express your eagerness to contribute to our team and help our customers.
Tailor Your Application: Take a moment to tailor your application to our values of Ownership, Innovation, Teamwork, and Inclusion. Show us how you embody these values in your work and how they align with your approach to customer service.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you're considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Housing Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a CX Advisor and the values of Housing Solutions. Familiarise yourself with common customer service scenarios, especially those related to housing queries, repairs, and lettings. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves dealing with customers over the phone, it's crucial to highlight your ability to empathise with them. Prepare examples from your past experiences where you've successfully diffused difficult situations or provided exceptional service. This will illustrate your capability to handle challenging calls effectively.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. Respond thoughtfully to their questions and ask clarifying questions if needed. This will show that you value communication and are ready to engage with customers in a similar manner.
✨Emphasise Teamwork and Flexibility
Housing Solutions values teamwork and flexibility, so be prepared to discuss how you've worked collaboratively in previous roles. Share specific examples of how you've adapted to changing situations or supported your colleagues. This will demonstrate that you align with their company culture and can thrive in their environment.