At a Glance
- Tasks: Lead a team to deliver compassionate housing services and support residents.
- Company: Join a diverse and inclusive organisation committed to community well-being.
- Benefits: Generous pension, healthy living programmes, and ample annual leave.
- Other info: Opportunity for personal growth in a supportive and dynamic environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 € per year.
About the role
We’re looking for a proactive and supportive Community Services Team Leader to oversee the day‑to‑day delivery of our sheltered and extra care housing services. You’ll lead a small team of Sheltered Housing Officers and an Extra Care Housing Officer, ensuring residents receive a high‑quality, responsive and compassionate service.
Responsibilities
- Lead a small team of Sheltered Housing Officers and an Extra Care Housing Officer.
- Oversee day‑to‑day delivery of sheltered and extra care housing services.
- Ensure residents receive high‑quality, responsive and compassionate service.
- Support tenancy and estate management, residents with a wide range of housing‑related issues.
- Maintain safe, welcoming, well‑managed schemes.
- Ensure full compliance with health and safety, fire safety checks, safeguarding and involvement in resident care plans.
- Work closely with partners, internal teams and external agencies to provide the right support at the right time.
- Shape resident engagement activities, organise community events and strengthen schemes and neighbourhoods.
- Act as a visible, approachable presence across schemes, resolving issues quickly and supporting colleagues.
Qualifications and Experience
Applicants should have experience leading a team or working at a senior level in a frontline housing or community‑based role and demonstrate a genuine commitment to delivering excellent customer service. They must be confident working in a fast‑paced environment, be comfortable dealing with complex or sensitive situations, and stay calm, organised and solution‑focused when challenges arise. Effective communication and adaptability are essential, with strong record‑keeping, administrative skills and attention to detail. Proficiency with housing systems and Microsoft Office is required.
Key Requirements
An Enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions is required.
Benefits
- Generous company pension contribution
- Healthy Lives, Healthy Minds programme
- Generous annual leave
- Broad development fund and in‑house development programmes
Equal Opportunities Statement
Housing Solutions is an equal opportunities employer and a Disability Confident Employer. We are committed to fostering a diverse and inclusive workplace and will invite disabled candidates who meet the essential criteria for the role to interview.
Community Services Team Leader employer: Housing Solutions
As a Community Services Team Leader at Housing Solutions, you will thrive in a supportive and inclusive environment that prioritises the well-being of both residents and staff. With generous benefits such as a robust pension scheme, a focus on mental health through our Healthy Lives, Healthy Minds programme, and ample opportunities for professional development, you will be empowered to make a meaningful impact in the community. Join us in fostering a compassionate culture where your leadership can truly shine and contribute to enhancing the quality of life for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Community Services Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the community services sector. Attend local events or online webinars where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in leading teams and delivering excellent customer service. This will help you stand out during interviews and showcase your proactive approach.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to community services and leadership. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace Community Services Team Leader
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading teams, especially in community or housing roles. We want to see how you've motivated others and delivered excellent service, so share specific examples that showcase your leadership style.
Be Personable and Approachable:Since the role involves being a visible presence for residents, let your personality shine through in your application. Use a friendly tone and demonstrate your commitment to providing compassionate support, as this is key to our community services.
Detail Your Problem-Solving Abilities:We love candidates who can stay calm and organised under pressure. Share instances where you've tackled complex situations or resolved issues quickly, showing us your solution-focused mindset and adaptability.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Housing Solutions
✨Know Your Stuff
Make sure you understand the role of a Community Services Team Leader inside out. Familiarise yourself with the responsibilities listed in the job description, especially around leading a team and ensuring high-quality service delivery. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed complex situations. Highlight how you supported your team and resolved issues, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Customer Service Commitment
Since delivering excellent customer service is key, think of specific instances where you've gone above and beyond for residents or clients. Be ready to discuss how you handle sensitive situations and maintain a calm, solution-focused approach, as this will resonate well with the interviewers.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and community engagement activities. This shows your enthusiasm for the role and helps you gauge if the organisation aligns with your values.
