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- Tasks: Provide vital housing advice via phone, email, and web chat to those in need.
- Company: Join Housing Rights, a trusted organisation supporting housing and homelessness since 1964.
- Benefits: Enjoy flexible working, generous leave, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full training provided; diverse and inclusive workplace culture.
The predicted salary is between 30458 - 31197 £ per year.
Salary Scale: NICS EOII £30,458-£31,097 per annum (pro rata for part time)
Location: Skainos Centre, Belfast (option of some hybrid working)
Contract type: Full and part time, fixed term posts for vacancies arising in the next 12 months.
Closing date: 2 March 2026 at midday
We are recruiting for a pool of Helpline Advisers for vacancies arising in the next 12 months. Do you want to help people know more about their housing rights? If you want to make a difference in people's lives, join our team as a Helpline Adviser. Previous experience providing housing advice is not essential as Housing Rights provides full training and supervision.
About The Role
You will be working on Housing Rights busy helpline providing specialist, comprehensive, holistic advice and information on the core areas of homelessness, housing debt and housing issues to members of the public and relevant agencies. You will give advice by phone, email, web chat and face-to-face. Our housing helpline and web chat are open Monday to Friday, 9:30am to 4:30pm.
About You
- At least 6 months full time (or equivalent part time) experience in a customer contact centre or advice role
- Experience using Microsoft Office and have good typing skills
- Strong people skills
- Strong numeracy and literacy skills
You Can
- Explain complex topics clearly, both verbally and in writing
- Work in a fast-paced environment
- Work with people who are in distress and upset
- Work well as part of a diverse team
About Housing Rights
Housing Rights has been helping people in Northern Ireland deal with housing and homelessness problems since 1964. We help people with their housing and homelessness problems through our helplines and advice work. We use their experiences to bring change and improvements with our policy work. We educate and inform others working in the housing and advice sectors to help their clients. All our work helps us to achieve our vision 'when everyone has a home'.
What We Can Offer You
- Hybrid and flexible working arrangements to support life-work balance
- Tailored learning and development plans to help you grow in your career
- A generous 25-day annual leave allowance, plus 12 public holidays (pro rata)
- Enhanced family-friendly policies to support your journey with us
- A comprehensive employer pension scheme with free life assurance
- Free parking and an accessible office location
- Fun staff events to foster team spirit and engagement
- Employee wellbeing services to support your health
- A supportive, inclusive, and collaborative work environment
- A values-driven culture where your contributions truly matter
The closing date for this post is 2 March 2026 at midday. Late applications will not be accepted. Housing Rights gratefully acknowledges the financial support of the Department for Communities towards this post. Housing Rights greatly values diversity and we actively encourage applications from all sections of the community.
Helpline Advisers (full and part time) in Belfast employer: Housing Rights
Contact Detail:
Housing Rights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Advisers (full and part time) in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Housing Rights. Understand their mission and values, and think about how your skills can help them achieve their vision of 'when everyone has a home'.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your people skills and experience in customer service.
✨Tip Number 3
Show your passion! When you're chatting with the interviewer, let your enthusiasm for helping others shine through. Talk about why you want to be a Helpline Adviser and how you can make a difference in people's lives.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Helpline Advisers (full and part time) in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Helpline Adviser role. We want to see how you can help people understand their housing rights!
Show Off Your People Skills: Since you'll be working with individuals who may be distressed, it's crucial to demonstrate your strong people skills. Share examples of how you've successfully communicated complex information in a clear and compassionate way.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate well-structured applications that get straight to the point.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Housing Rights
✨Know Your Stuff
Familiarise yourself with the core areas of housing rights, homelessness, and housing debt. Understanding these topics will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and advice roles, and practice explaining complex topics clearly, just like you would need to do on the helpline.
✨Showcase Your People Skills
Prepare examples from your past experiences where you've successfully helped someone in distress. Highlight your strong people skills and how you can empathise with clients, as this is crucial for a Helpline Adviser.
✨Be Ready for a Fast-Paced Environment
Think about times when you've worked under pressure or in a busy setting. Be ready to discuss how you manage stress and maintain quality service, as this role requires handling multiple inquiries efficiently.